Search Hotels Near The Reno Tennis Center, Reno

"Couple issues…. 1. steam shower did not work for two days called to get it fixed. Short female manager said we just probably didn’t know how to turn it on????? 2. Had a roach in our room on the nightstand killed it put it under glass. Manager changed our room said they were going to credit us partial because we had to change our room. Manager was very matter of fact of our concerns… no apologies, no sorry that happened very matter of fact “will change your room” The room we received was smaller than our original… And the Steam shower worked perfectly, just turn on the button, but we only got one morning of use. Reported back to Manager that the Steam was working in the new room…it wasn’t user error…. She says OK ??? I think if the manager would’ve been at least somewhat friendly and concerned of our issues, and not blamed us for the steam malfunctions we probably would’ve just have rated everything excellent…. Like they say you don’t remember what they said, you remember how they made you feel… And they didn’t make us feel very good and appreciated. Was a bummer we upgraded to steam room , didn’t get to use it… KF & MH "

"Ammenedies and ease of check in"

"Goood"

"Room was clean"

"Was clean over all the property."

"We only stay the night to catch a flight bright and early the next morning so didn’t really see or do anything in the hotel so don’t have much to rate off of."

"Many rooms are occupied by homeless …sometimes with dogs barking at any time."

"This place was so perfect "

"I spent 5 times on the phone with Landing and was told my issue would be followed up with; on day 6/10 I finally got a resolution on my issues on being able to access the pool, hot tub, or gym; which were the biggest factors in booking this location. Instructions were vague and not detailed enough to give me complete knowledge of what to do or where to go upon arrival. Check in process was complex and frustrating. Overall very frustrating experience. 0 star review"