Search Hotels Near The Mac-Haydn Theatre, Chatham

"Clean room, quite peaceful, friendly"

"Clean room "

"The staff at the front desk was welcoming, the room was very nice. We enjoyed our stay. HOWEVER - on the day we were to arrive there was a major blizzard. There was no safe way to drive from the Boston area to Pittsfield. I called the hotel 2 days before to say that we would be arriving a day after our reservation. We had purchased cancellation insurance. When we arrived a day late I asked the front desk about a refund. They told me to call Expedia, which I did. Expedia tried to reach the hotel and was unable to do so. They referred me back to the the manager. It is now a week later and after several calls to the hotel, the manager never returned my call. I find this unacceptable."

"My room smelt like mold. The hotel was very clean staff were very nice. The beds were not comfortable . "

"The rooms were cute. The location is nice. The heating unit was very loud. It woke me up every time it turned on throughout the night. I couldn't find anyone to help me at 7am the next morning. i locked my key in my room. I am not sure if I'd stay here again."

"Check-in was very easy and seamless. The staff was very friendly and helpful, especially Neal at the front desk. Lenny in the spa also gave my wife a great massage. We will be back"

"Sarah from the front desk was amazing. Obviously the rooms need upgrades as far as beds and heaters. The fan in the second room was so loud it sounded like it was taking off in the heater. That was after the first rooms bed was broken. Sarah went above and beyond for me allowing me to shower in the handicap room even after we had to move because of the bed. "

"The rooms were nice. Thick mattresses. Refrigerator and microwave in rooms. Staff was very friendly. Breakfast offered waffles, eggs and sausage. More than enough parking. If you are visiting the Mahaiwe Theater, it's a five minute walk. I recommend NO.10 for a meal before the show. "

"yes"