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"We are Expedia gold member, and we stayed 3 nights and have received room upgrade by the hotel. "

"The staff are very friendly and helpful."

"It's convenient and easy to move around from my room to the executive lounge. The buffet breakfast is as good as it gets."

"It was terrible! Unbelievable There are no seats in the lobby! I sit in the lobby and waited my wife . The bar staff, Alice, said you can not sit here unless you order something! Unbelievable, the customer of the hotel can not site in the lobby! Also the baby said I offer you free water and then you can stay on the seats in the lobby. It is not acceptable! It made feel terrible! I report to the manger in the front desk. He did I not thing! Just said you can sit the seat. That is it! It is not Westin style!"

"Professional and warm service. "