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"an excellent stay overall but there was no water from midnight to 5 am for some maintanance."

"We were rather disappointed by the overall management and stay. The governor of another state was at the property when we checked in. There was no care for other guests. We were not attended to, no welcome, no smiling faces. Nothing. We came after a long drive from Ooty and had to do everything ourselves until we asked for help. Staff looked visibly uninterested. The only staff who were helpful and made the stay pleasant were Ashly and Veena or Veni (if Im not wrong) there were the same shift on 7th April. Room was clean but glasses were dirty. Conditioner was in the soap dispenser and soap was in the conditioner dispenser. A room service coffee order took 40minutes to come and the staff went to the wrong room because he was informed wrongly. And that took another 10 minutes. It was pretty sad experience for such a reputable property. "

"Room was nice and clean. No noise from other rooms. So, slept well. Jacuzzi and Steam room awesome. Did not eat food in the hotel. So, can’t comment about that. Hotel room corridors unclean and was humid and no AC. Lobby has a light AC. After several complaints there was mild AC in the corridor. Why wouldn’t the hotel air condition the whole building? Don’t understand. Room service for coffee was so so. Coffee was like warm despite asking for extra hot. Very basic TV in the room"

"We stayed one night only... it was great hotel with good food. Great location for the airport the next morning... Wonderful pool... with picturesque setting. Great staff and service especially the restaurant team, Vinoth in particular went above and beyond... Front door staff were very welcoming too. "

"Didn’t have breakfast and did not visit the spa "

"Welcome ceremony is very unique and pretty impressive "

"Good"

"Breakfast excellent and Air conditioning was good. We are overall very satisfied."

"The hotel rooms needs updating. The food, staff and service is excellent."