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"Thoroughly enjoyed our stay. Very convenient location next to the Oeda line and a 10 minute walk to Golden Gai. While the rooms are not very spacious (something we were aware of so not a negative note really) the amenities of complimentary soaps, lotions and razors and the excellent service from all the staff more than made up for it."

"Very ample room and great amenities. The lobby is very helpful and serviceable. Centrally located but the hotel has quite a few restaurants and other stores, including a 7-11 onsite. "

"I loved how everyone was ready to help and answer any questions. They made the transition very smooth. Very professional staff. "

"Amazing rooms, great service, right in the heart of wonderfully chaotic Shinjuku. Loved staying here. "

"Always satisfied. I love the convince. So close to the terminal 3 as I can walk with 10 minutes or so when I have small luggages. If you have baggage, you better use shuttle bus. Bus departs from Terminal 1 Bus stop No 16, and Terminal 2 Bus stop No 25. both on the ground floor (1F in Japan) at December 2025. The staff including cleaners and shuttle bus staff are efficient and professional. Rooms are quite spacious, clean and comfy. Restaurants has seasonal beautiful dishes. This Tobu hotel has a drug store and a lovely convince store which selling alcoholic/ non alcoholic drinks and food like Onigiri, noodles etc as well as lovely Japanese gift. I recommend this hotel to any kind of person or group. Thanks for a nice stay 🙏"

"The staff, and the head chef and everyone involved, were extremely helpful and very respectful. Despite our language barrier, everyone was polite and kind. Very sad to leave, but no doubt that we will recommend the Granbell to anyone. "

"Room is clean and quiet. Near train station and easy to catch taxi"

"Clean room and friendly staff and lots of extras in room. Made the trip very pleasant"

"Good location"