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"Clean room. Easy check-in."

"Staff was polite and efficient. The menu selections were good. Overall the food was average. Need to up grade your chef’s talent. You have a diamond in the rough with this location. I am very surprised that the Marriott Hotels did not take the Hotel Syracuse to a higher level! The rooms were nice. The lobby and hotel decor is very depressing. Wrong shade of beige. Sorry for my negative comments but I have experienced this hotel at its prime and with all its renovations it still doesn’t even come close to its potential magnitude of enchantment. I realize I am more a One South, Ritz Carlton type guest but still love traditional type hotels. This Hotel has great potential if it was managed, marketed and designed in the way it could reach its true value profitability. One other thing I noticed. Your valet employees were not dressed in some type of uniform. People were asking guest to get their car. They were to casually dresses. Did not look professional. I did like my room. I rarely react to surveys but I felt that I needed to say what I said because I know what this hotel to could be. It’s needed in this area. It’s centrally located. It’s in the heart of downtown Syracuse It’s easy access to other restaurants and bars. Thank you. Kathleen Ludovico "

"We loved our room. A wonderful cozy space and a perfect respite from our travels. "

"Friendly staff, room enough for the whole family, and convenient location to restaurants, shopping, etc..."

"The staff was courteous. The bed and comforter was very comfortable. The amenities were expected according to the price point. "

"Comfortable beds. "

"Kind staff, clean room, quality breakfast variety, and coffee always being available to customers. I don’t drink coffee but my mom enjoyed having coffee readily available at all times :)"

"Friendly staff and our suite was very nice."

"Great place to stay "