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"Good"

"Staff very courteous and professional, Twin room was well appointed with two small double beds that were ever so comfy, bathrobes and slippers, lovely little tea and coffee corner, indulgent toiletries and to top it all an unexpected bottle of champagne waiting for us in the room. We would love to go back and enjoy the rooftop bar and thermal suite next time. We were a group of 4 friends staying for one night."

"All was excellent. Room was spotless, all staff were very friendly, check in was very quick and efficient. Overall, I highly recommend this hotel. "

"Room was get and staff were very helpful"

"Great stay for shopping "

"Wonderful hotel with a fantastic staff! "

"My fiancé and I spent 2 nights at Cheltenham Chase last weekend. Having read a few mixed reviews I was a little hesitant to book but went ahead and prepared for an underwhelming experience. However my fiancé and I were very pleasantly surprised and honestly our experience significantly exceeded our expectations on a number of levels. The room was a good size, king or super king size bed and comfortable mattress. Clean and basically well equipped. A lovely countryside view whee ref. Looking above the car park. We had 2 evening meals and 2 breakfasts. All delicious and hot. The spa area was clean and not crowded at any point. At times a little busier than others but some very quiet periods. Absolutely loved the pool temperature, and use of the jacuzzi, steam room and sauna. All great temperatures for me. Shower facilities all good. We paid a very reasonable price, a little reduced via a hotel app. Lots of friendly and helpful staff. The only obvious improvements we would have asked for would have been automatic provision of robes, more information in the room regarding meal options and other info about available services and facilities etc and more info offered at the desk as we arrived. Overall a great stay and I’m hoping to set up a membership to be able to use the spa facilities regularly which I found incredibly relaxing 👍"

"Lovely room great breakfast great service all round & brill value! "

"Friendly, helpful staff, good food and beautiful room. I would definitely stay here again! "