Search Capsule Hotels in Surat Thani

"great facility, super nice staff which was always very helpful, nicely equipped rooms and everything you can imagine for kids"

"It was our third time at the hotel and we love it. The new year's eve party is somewhat expensive this year, but all in all we again had a great experience with welcoming staff"

"clean spacious rooms, very nice staff. Great food in the restaurants. Staff went out of their way to help and make our stay memorable. "

"Amazing 2 night stay, the food was excellent, the staff was wonderful especially Benny"

"Clean little bungalow, dated as shown in the photos but does the job perfectly. Comfortable beds, very good aircon & WiFi and a perfect location."

"The aircon broke and they moved me to a new room with no issues"

"Best hotel "

"Do not stay here. Issues experienced during our stay • Breakfast was not included, despite us believing we had paid for accommodation with breakfast included. This was disappointing and unclear at booking and check in. • Water frequently did not run at all in the rooms. • When water was available, there was little to no water pressure, making showering and basic hygiene difficult. • Toilets often would not flush. • When toilets did flush, they regularly blocked, creating unhygienic and distressing conditions. • Room key cards consistently failed to work throughout the entire stay, repeatedly locking us out of our rooms. • Staff would reset one key card, only for the other cards assigned to the same room to stop working, meaning the issue was never properly resolved. • There was a strong and persistent smell of sewage in and around the rooms. • Bedside lamps in each room would not turn off at all, impacting sleep and comfort. • At checkout, the hotel attempted to charge us for minibar items that were never used, totalling approximately 1500 baht across four rooms. • Management verbally agreed to refund one night for all four rooms and instructed us to process this through Hotels.com, however the hotel has since ignored all refund requests and follow ups from Hotels.com. • After checkout, communication and accountability completely stopped, continuing the poor service well beyond our stay."

"Super peaceful location on a great beach. The staff is lovely. The room was well taken care of. Great breakfast choices. "