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Reviews of Mercure Sunshine Coast Kawana Waters

4.5 out of 5
Mercure Sunshine Coast Kawana Waters
9 Florey Boulevard, Birtinya, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 549 out of 1000 reviews" "
Rating 8 - Good. 325 out of 1000 reviews" "
Rating 6 - Okay. 81 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Anne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
While the hotel was in a convenient spot for a visit to the local hospital we were not really happy with the cleanliness, especially of the day bed which has stains of unknown origin. Other than that it wasn't too bad
Stayed 1 night in May 2024

8/10 Good

Zane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had didn't have the best view, but I'm not all that surprised for the price!
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet location
Stayed 1 night in Apr 2024

6/10 Okay

Sue

Travelled with partner
Liked: Cleanliness, staff & service
Take your own towels because they are so small a child would have problems drying themself. Also be aware that unlike most accommodation you will need to cast your own programs to the tv if you want to watch anything
Stayed 1 night in Mar 2024

8/10 Good

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Dan

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Our blankets were covered in stains. We discovered in the am when we woke.
Stayed 1 night in Mar 2024

8/10 Good

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities
Good quiet location. Good for a short stay
Stayed 1 night in Mar 2024

8/10 Good

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Debbie

Stayed 1 night in Feb 2024

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Martha

Stayed 1 night in Feb 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was only there 1 night. Everything was in tip top order and the beds and pillows were sooooooo comfy! Made it easy to fall asleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
it was convenient., close to the Hosp, shopping Centre and what the sunshine coast has to offer. Great staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Matthew

Stayed 1 night in Jan 2024

10/10 Excellent

I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Matthee

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did like the overall look and feel of this property, happy with my room. I did not like the stains on the sheets on my bed, and the stain on the lounge in my room.
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 2 nights in Jan 2024

10/10 Excellent

Nancy

Great hotel
We were returning from a holiday & arrived at the hotel very early. They got us into our room a few hours before check in. Staff remembered us from previous stays!!
Stayed 1 night in Jan 2024

10/10 Excellent

FRANK

Stayed 1 night in Jan 2024

10/10 Excellent

CATHERINE

Stayed 1 night in Jan 2024

8/10 Good

Sewa

Travelled with family
Liked: Staff & service
It was ok
Stayed 1 night in Jan 2024

6/10 Okay

BIANCA

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Room was nice and clean, Shaun at front desk was helpful. Could not chromecast from our phones and the helpline number was not helpful at all, spent over 4 phone calls and approx 40 minutes trying to sort it out with not resolution
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, good central location on the coast. Good sized rooms and very quite. Easy parking.
Stayed 3 nights in Dec 2023

8/10 Good

Jennifer, Edmonds

Stayed 3 nights in Dec 2023

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with staff and check in. Parking was a bit tight. Ony
Stayed 1 night in Dec 2023

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all we were happy with the stay and will use the hotel again.
Stayed 3 nights in Dec 2023

8/10 Good

Glen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and prompt to attend. The hotel was very clean and the location was where we needed. Maybe the walk to the shopping centre is more exercise than I was expecting. I will go back.
Stayed 1 night in Dec 2023

10/10 Excellent

MAHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice,clean staff very helpful and good value
Stayed 1 night in Dec 2023

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that we needed a room for the night and they ad a few available. The lady on arrival was awesome and the man on check out was very pleasant
Stayed 1 night in Dec 2023

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the comfiest bed I have EVER slept in lol and the curtains make the room so dark!!;loved that they have free cold filtered water on every floor too!!
Stayed 1 night in Dec 2023

8/10 Good

Suresh

Travelled with family
Liked: Staff & service, amenities
the foyer was not very grand as with other mercure properties.
Stayed 1 night in Dec 2023

8/10 Good

Sneh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast bar is bit overpriced. Also a pool would have been excellent.
Stayed 1 night in Nov 2023

6/10 Okay

Noel

Travelled with family and small children
It is not ideal to be in a room with children when there is a disable shower water hot everywhere all over the toilet and toilet role
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Property conditions & facilities
Good
Stayed 2 nights in Nov 2023

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free parking. No basement. Outdoor but undercover. Good size room.
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Stayed 1 night in Nov 2023

10/10 Excellent

Geoffrey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to the hospitals (University Public and Private as well as Kawana Private)
Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Oct 2023

8/10 Good

Robert and Judith

Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
position of property was close to hospital, which is what we wanted, we could walk to the hospital and visit family there. Restaurant in the hotel was clean, meals were good and staff very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, so easy and simple when you have day surgery at the hospital just across the road and a friendly staff
Stayed 2 nights in Oct 2023

6/10 Okay

Alex

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

William, Gold Coast

Liked: Staff & service, property conditions & facilities
Great place to stay for a few night, good location and parking was OK,
Stayed 2 nights in Oct 2023

6/10 Okay

Charlotte

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel staff were lovely, room is tired, soft furniture could do with being cleaned as these were significantly stained. Tiles in bathroom need a good clean and so does the shower head! For the price and brand and knowing the hotel is only 5 years it’s needs some maintenance.
Stayed 1 night in Oct 2023

8/10 Good

Russell

Stayed 8 nights in Sep 2023