4/10 Poor
Verified traveller
12 May 2024
Disliked: Staff & service, property conditions & facilities
Looks over substance
This is a pretty hotel with gorgeous new decor, and the staff are really nice but clearly they have a lot of new business issues that made the overall experience exhausting.
For example, the cleaning process left a little to be desired - after my first night I came back, walking past open cupboards full of bin bags and random tubs of cleaning supplies to find the door to my room unlocked (with all my valuables out because there is no safe in the rooms), no towels and grubby footprints on the bathroom floor.
The convenient amenities just aren’t there which was disappointing. Another example of purchasing a pretty coffee appliance but providing no milk or fridge. Whilst I understand that yes I could’ve walked to the bar… did I want to do that in my PJs once I’d settled.. not really. An idea concocted by someone who’d never stayed in a hotel maybe?
The hotel is a pretty choice if you are visiting Stroud and will sleep there and nothing else - the beds are very comfy provided you get a room away from the bar so you can sleep and if it’s not too hot out (there is no aircon). But if you are planning on spending more time there, as I did, trying to work with patchy wifi and bar music belting in my room until midnight, I would go elsewhere until they’ve matured as a business.
I may have felt differently if there was more transparency to customers on arrival about the challenges, and they provided ear plugs/alternate arrangements for those working or with families.
Verified traveller
Stayed 2 nights in May 2024