St John’s Smith Square

Premium price for average at best room. Pros Comfortable Bed:The bed was comfortable and featured a brand-new mattress. Amenities:There was a fan provided in the room, along with extra pillows in the wardrobe. Great Tea/Coffee Station: There were plenty of supplies to make multiple cups of coffee or tea. Bathroom Updates:A new shower frame was recently installed, and effort was made to match the new tiles with the rest of the bathroom. Cons Outdated Room: The room felt old and outdated, complete with creaky floorboards. Cleanliness Issues:The room and bathroom needed a much deeper clean. There were stains on one duvet cover, one towel, and the bottom of the shower, as well as visible smudges on the faucet and the desk kettle area. Wear and Tear: The paint was peeling from the inside of the sink, and the new bathroom tiling appeared to have been rushed. Window Defect:The window was old with a stained frame and had a broken security lock, meaning it couldn't be properly secured. --- Overall Summary Best part is access to the Earl's Court station and lot of shops nearby. Generally the room is was what you would expect of older, little worn family house. Not really worth the premium price unless it's your only option. While there were nice touches like a comfortable new mattress, a well-stocked tea/coffee station, and recent shower upgrades, the room overall felt outdated. Improved cleanliness and repairs to the broken window lock are definitely needed.

Fabulous hotel with amazing breakfast. Perfect location with easy access to all the sights! Definitely exceeded our expectations.

Really disappointed that we checked in, to come back late evening to collect room card keys to be told the room allocated to us had been given to someone else. I had paid for an upgraded room but I do not feel what I paid for is what I received.