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"Not what it looks like on line. The check in staff is very nice however if you have questions or concerns about anything they are ver dismissive. The spa temperature was so high the one night that an elderly man got burns on his feet from the water. When we reported it to the night staff they said they would report it to the morning maintenance. When we inquired the following day the man at the front desk didn’t know anything about it and rolled his eyes. We had to tell him that it was very serious to get him to even call the maintenance person. The rooms are clean but the bathroom had chipped paint and you could see where there was prior water damage. The shower head doesn’t move so unless you are five six you have to squat to rinse your hair. They only change the linens and towels every 3 days unless you want to pay mor for it. The complimentary breakfast doesn’t have real healthy options. No whole wheat toast only white or white bagels. Oranges no berries or bananas. No healthy cereals. They look healthy if you don’t really care about health. Seeing as how it’s at the medical center I thought it would be more health centered. We had an emergency and had to check out 3 days early and even though it was still before the check out time for the third day they would only refund 2 days because it broke the original booking. It’s also right off the highway so you you hear the highway noise all night. It is a safe location "

"Need to replace the pillows. They are horrible. Place was not clean as it use to be. Waitress downstairs was no friendly. Acted like we were bothering her. "

"The weather did not cooperate during our visit but the villa, lazy river, and pools were wonderful when we were able to use. I would skip eating at the restaurant on the resort site. We witnessed an elderly couple wait over 30 minutes to order food & we waited as long for refills of water. 4 people over $120.00 for not great food. Pass and go in town for dinner or lunch."

"Do not recommend staying here. Rooms not clean, no towels, garbage cans full upon arrival. Staff not helpful. "

"It was perfect!"

"DO NOT STAY HERE!!!! The pictures online look NOTHING like in person! Originally was supposed to stay 3 nights, the first night was SO NOISY!!! And the room they had us in was in an outside like walkway made of fake cobblestone. Which meant when housekeeping would push their carts it sound like a bunch of loud rattling! We were SO EXHAUSTED from the lack of sleep! We woke up the next morning and checked out EARLY!!! Well before the check out time even! There was even a couple at the desk who were cancelling their reservation bc they came to scope out the place beforehand! We were refunded the very last night’s stay THATS IT! That was insane! We should’ve been refunded for 2 nights since we were gone WELL BEFORE CHECKOUT TIME! Worst place to stay! Definitely a 0/10 WOULD NOT RECOMMEND!"

"Great"

"The Valencia was the perfect river walk hotel,...the staff was friendly and helpful, the room clean and very spacious, the architecture beautiful, it was close to all the amenities And it was reasonably priced. "

"Front desk staff was informative, polite, and helpful. A map of the hotel and surrounding area was provided and came in handy. Room was clean, breakfast was wonderful, pool and hot tub were awesome!! My daughter loved everything about this place (as did the rest of the family and puppers) and the location was perfect! "