Search Hotels by St Austell in South Cornish Coast from ₹14,928

"Breakfast was really good and fresh Lots to select from "

"We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on. The next morning I reported to reception about being awoken early due to water pipes rumbling to which I was told nobody had mentioned about before. No offer to move. Having ordered Lunch, our one childs meal was left off the order and he was left waiting. For evening Dinner, we were informed the hotel were short staffed and so could not offer the pizzas advertised on their website. This made things difficult for us having had lunch there earlier and our children having to choose from the same menu. Drinks arrived late, so we turned them away when they eventually arrived thinking that we would go elsewhere for dinner. This was on a Sunday, on my Birthday, and we had little choice but to stay as locally not much was open/and only serving roast dinners. We ordered dinner, to find that our puddings were now missed off and so we had to chase. Throughout the staff were friendly, but not very professional or offering a good service. My 2 separate complaints fell on deaf ears it would seem."

"Great hotel, in a great location. Staff very friendly and couldn’t do enough to help when asked. Food in both restaurants was lovely."

"Great hotel and a very central location. Staff were lovely, rooms were fab, and the roof terrace bar was fantastic to retire to for pre-dinner drinks. We were certainly able to give our friend an 80th birthday ‘event’ to remember!"

"Very convenient and comfortable place to stay."

"The hotel was great"

"A lovely stay. Great facilities. Would be perfect if tidied up around leisure facilities. Excellent staff. Enjoyed our stay, would return."

"Great food and fantastic staff in Michaela and Bryony. Will stay again."

"Staff in the restaurant/spa bar/spa were really helpful and pleasant. The indoor pool was great. Sadly we didn't get to use the outdoor pool as it rained but it did look very nice. View from our room was lovely too. We booked breakfast on one day but found it too much after dinner the previous night. We ate at taste of Cornwall one night. The food was very good but the room was very dark and the music stopped a couple of times and nobody around to turn it back on, so lacked a nice ambience."