- Liked: Cleanliness
- Disliked: Staff & service
It was great that the attending Manager when me and my sister arrived last Dec. 1, was very accommodating (Nicholas was his name I think). He also gave us a complimentary upgrade from Standard to Superior room. When I booked here in Expedia, I think I didn't see the option to add breakfast and I thought it was already included. When we went to have breakfast on Dec. 2, we were told it's not included. I went in and clarified and I believe the attending manager there was named Sri? She wasn't very accommodating and appeared to be disinterested when she told us breakfast wasn't included ... sounding like as if it's our fault it's not included. As for the room itself, it was a bit too-warm. Even if the AC was already at the "Coldest" it can be at 16 degrees. It was only set to FAN - COOL and no way else to make it cooler. For the amenities, we ran out of body wash. Not sure if they replenish everyday for the shampoo and body wash since our room had the containers built-in.