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"Upon arrival the staff was very friendly and professional but the entire interior/exterior of the hotel feels very dated and in need of renovation, which immediately affected the overall impression. One of the biggest challenges was the lack of dining options. There were no restaurants within walking distance, and the hotel’s own restaurant was closed during my stay. The only food available on-site consisted of unhealthy snack options. When I asked for alternatives, a staff member suggested ordering takeout through Uber Eats or DoorDash, which still limited choices mostly to fast food like pizza. In the morning, there was no fresh coffee available in a common area, only a basic in-room coffee machine with powdered creamer, which didn’t feel like an adequate substitute. Additionally, the room had an unpleasant smell that lingered throughout my stay, and the window could not be opened to let in fresh air, which made the situation worse. Overall, the experience did not meet expectations, especially in terms of comfort and basic amenities. They did have a free shuttle to the airport which was very convenient."

"Lots of parkings good stuff"

"Breakfast was made to order. Staff was friendly. Property is new and nice. Would stay here again"

"Everything was fantastic especially the penthouse restaurant and bar"

"The staff was amazing. "

"Loved our stay!!"

"We stayed one night. Super convenient for our trip to Universal Studios. Paid $27 for parking and was allowed to keep our car parked there while we walked and enjoyed the park. Our room had only two outlets that worked so with. Family of four we had to rotate charging our electronics. There were no outlets by the beds, neither by the walls surrounding or by the bed stand. The lights were very dim, providing very little light. Typically there is a deposit fee, usually paid no more than $100. They charge a $200 deposit fee upfront so keep in mind to set that charge aside. "

"The suite was beautiful everyone was very nice and helpful. It was a really cool place to stay. Wish the breakfast had a few more options though and I don’t think oatmeal should cost 24 dollars."

"Property was good for staying close to Universal. Beds comfortable. Would definitely stay again if in the area. Would not recommend walking due to the steep incline."