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"We loved the customer service at the Shangri-La. Our room was understandably not ready when we arrived at 9am but they suggested we freshen up in the gym change room. It was lovely to take a shower and change into a fresh set of clothes after a long flight. Our room became available before noon. The bathroom was quite spacious and the lighting in the room was soft and not harsh. Everyone we spoke to was accomodating and pleasant. Good location close to Circular Quay, the Rocks, and public transportation."

"Great service.. plenty of bars within "

"Excellent hotel in a desirable location near the harbor and the Opera House. Nice clean rooms. Outstanding friendly staff. Great breakfast buffet. Excellent bar and restaurant in the hotel. 24 hour room service. 10/10 "

"Room was clean fresh & modern. Breakfast was great, plenty of options & good quality. Aircon too cold tho in all areas. Plenty of shops around & easy walk to Central station."

"Great location "

"It was amazing we enjoyed and staffs very helpful and they did give me cake for breakfast is my birthday tomorrow, I was surprised, we are checking out today thank you W.hotel "

"Great value, service, and location!"

"Staff was warm and welcoming. Room was clean and comfortable. "

"Amazing room with incredible views "