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"We recently stayed for three nights in a refurbished Horizon Room at the Shangri-La Sydney and were thoroughly impressed from start to finish. The room was spotless, modern, and incredibly well equipped, nothing was overlooked. The nightly delivery of handmade fudge was such a thoughtful and luxurious touch that made us feel genuinely pampered. Having Horizon Club access really elevated our experience. The lounge was a beautiful, serene space to enjoy breakfast, afternoon tea, and a canapé dinner. The food was consistently fresh and delicious, but what made our mornings truly memorable was the service from Jerry. He brought warmth, humour, and genuine hospitality to every interaction, an absolute gem and a real asset to the Shangri-La team. We left feeling relaxed, well-fed, and looked after. Highly recommend this hotel if you’re after a five-star stay with small details that make a big difference."

"Great place to stay"

"It is excellent stay things are clean . The room is spacious. The only bad thing is tv can not connect to internet and room phone doesn’t work . It can not call front desk "

"We were able to have access to our room well before allocated check in time which allowed us time to relax before our show Loved the Club room facilities, well worth the spend. Please consider adding some motion lights in the bathroom for night time visits "

"This is probably the nicest hotel I’ve ever stayed in. Conveniently located near the Opera House and the Bridge. "

"Everything was great, Only bad part was the parking I don’t know who designed that carpark but unless you have a small car it’s a nightmare "

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"Great location and easy parking."

"Great hotel, close to opera house, friendly staff, plentiful buffet options for breakfast, clean and comfortable rooms "