Search Hotels by Shangri-La Hotels and Resorts in Santa Cruz from ₹17,018

"Pretty damn cool place "

"We had a great stay! The staff were exceptional and breakfast was delicious. We only stayed a few hours gicen our flight was delayed but we had a fabulous sleep and highly recommend the hotel"

"It was clean and friendly staff"

"Good breakfast, Clean room, Nice staff and walkable shops."

"When we checked into the hotel, in late afternoon, there were "No" towels in our room. My wife called house keeping and told them that we had "No" towels in our room. After an hour with "No" towels in our room, I called "Housekeeping, Room Service and the Check in counter to tell them that we had "No" towels in our room. After an additional forty-five minutes with "No" towels in our room, I went to the lobby to talk to the Manger. After fifteen additional minutes later someone brought towels to our room. Ten minutes later someone else brought additional towels to our room. And fifteen minutes someone else brought more towels to our room."

"Buffet is nice but not for that amount of money. Two guest 5,800 peso is too expensive. That’s $100 American dollars and nothing there was that special. Breakfast was 3,600 peso for two cheaper but still expensive. There not serving steaks and lobster. Food is mostly room temperature unless you’re order an omelet. There is a lot to pick from but be real. You can’t eat 50 different things. It’s could be a little more realistic and half the price then it would be sensible. "

"Decent hotel. Good value. Very nice breakfast, except if it’s moved to the rooftop as it was for one night of my stay. Lifts are extremely slow. Staff are lovely. Food in the rooftop restaurant and vibe is very good. "

"I booked a King bed room and fully paid. They only inform me that King bed was unavailable upon check-in and gave a room with Twin bed. This happened to my friends too. Totally unprofessional."

"The room is a bit old, toilet has a water issue"