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"We loved the staff especially Dehbar. The food was spectacular! The pools were ok, not all of them were working. We had an issue with our sliding glass door not locking. We also had an issue with reservations. The person we were speaking with was unreasonable and unaccommodating. We were overcharged double and not refunded. "

"Well kept, clean, a ver good hot water pool and the personnel ver attentive. "

"The breakfast is very nice."

"The hot springs are really private and relaxing. The breakfast was fenomenal😁"

"The food was delicious! Fresh fruit for breakfast every morning. The pineapple is excellent. Staff were very helpful and knowledgeable about any activities. Their responses and communication were prompt and friendly. "

"Everything was amazing"

"The pools and the area: amazing! the view from our room was breathtaking and unforgetable. I loved hight ceilings. Although, I was dissapointed by the hair dryer as it was really old and not a strong one. It was like somthing you would expect to see at a very cheap hotel. Also, the have a nice tradition of putting chocolate on the pillow before the bedtime, but they only put it 1 time out of our 3 nights. It is fine with me, it just the kids heard it and then they were a bit dissapointed. Also, they charged our aacount for extra 7$, which is nothing, but just weird as we didnt purchase or took anything from the bar. Overall it is good experience and the stuff was really good and helpful; at the front dest and at their sports/adventure area; very beautiful area. "

"Un hotel muy bonito. Piscina de agua fría y de aguas termales. Muy buen desayuno incluido."

"Nice and helpful staff. Good breakfast buffet options. Gorgeous views of the nature and the volcano. Only I wish the restaurant on site wasn’t so expensive…"