2/10 Terrible
Ulysses
Business traveller, Travelled with group
21 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I regret to report a highly disconcerting experience during my recent stay at the hostel. Originally, I accidentally double booked a "Twin Room," which led to a misunderstanding regarding cancellations. Despite contacting Expedia to resolve the issue, the owner adamantly refused to authorize the cancellation, citing his purported lack of payment from Expedia. I accepted the non-refundable policy but was taken aback by his dismissive and discourteous response.
Moreover, upon booking a dorm room for an additional night, the owner's behavior escalated to outright hostility. He berated me for utilizing Expedia, demanding a substantially higher rate than online listings. His aggressive mannerisms and veiled threats of denying me further accommodation, coupled with my colleague's unwarranted denial of stay for expressing discomfort, left me feeling targeted and discriminated against.
The owner's unwelcoming attitude, paired with his penchant for aggression and discriminatory undertones, pointedly suggest a troubling pattern of mistreatment. This concerning behavior is further corroborated by similar reviews highlighting mistreatment of American guests, leading me to caution prospective guests, particularly African Americans, against patronizing this establishment.
Ulysses
Stayed 1 night in Mar 2024