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Reviews of Hard Rock Hotel San Diego

4 out of 5
Hard Rock Hotel San Diego
207 5th Ave, San Diego, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1306 out of 2069 reviews" "
Rating 8 - Good. 380 out of 2069 reviews" "
Rating 6 - Okay. 173 out of 2069 reviews" "
Rating 4 - Poor. 95 out of 2069 reviews" "
Rating 2 - Terrible. 115 out of 2069 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was knowledgeable and easy check-in and check out. Everyone was so nice and welcoming.
Stayed 1 night in May 2024

10/10 Excellent

MICHELLE, Yuma, AZ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect! We walked everywhere we went. Two blocks to have lunch and drinks and to PETCO park for a baseball game.
Stayed 1 night in May 2024
Response from Hard Rock Team on 16 May 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to goabove and beyond to make your stay exciting and memorable! We hope to continue exceeding yourexpectations on your next visit!

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property right where you want to be in the Gaslamp. Maybe a little louder at night due to it Hard Rock in the Gaslamp but that’s to be expected
Stayed 1 night in May 2024
Response from Hard Rock Team on 16 May 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to goabove and beyond to make your stay exciting and memorable! We hope to continue exceeding yourexpectations on your next visit!

10/10 Excellent

Mathew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All good but check if pool party’s are happening will shut down for 21 and under didn’t know about that and had 10 year old with me
Stayed 1 night in May 2024
Response from Hard Rock Team on 16 May 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as wecontinue improving the guest experience. We hope to have the opportunity to serve you in the future sowe may provide you with the rockstar experience you deserve.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hard Rock Team on 16 May 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to theopportunity to serve you again in the future!

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the nicest place
Stayed 1 night in May 2024
Response from Hard Rock Team on 14 May 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

8/10 Good

Valerie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Prime location to shops, dining and Petco Park
Stayed 1 night in May 2024
Response from Hard Rock Team on 14 May 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun
Stayed 1 night in May 2024
Response from Hard Rock Team on 14 May 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Sandra, Whittier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay!! Right near Petco Stadium and lots of dining options and bars nearby!! Definitely staying here in future.
Stayed 1 night in May 2024
Response from Hard Rock Team on 14 May 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from Hard Rock Team on 14 May 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Abraham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1 block away from Petco park So nice
Stayed 1 night in May 2024
Response from Hard Rock Team on 14 May 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

8/10 Good

Angel

Liked: Cleanliness, staff & service, amenities
It was good stay, staff excellent but rooms need updates, toilet didn’t flush but was fixed.
Stayed 2 nights in May 2024
Response from Hard Rock Team on 14 May 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!
Stayed 2 nights in May 2024
Response from Hard Rock Team on 14 May 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Alejandro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Near Petco park , great customer service
Stayed 1 night in May 2024
Response from Hard Rock Team on 14 May 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hard Rock Team on 14 May 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

6/10 Okay

Gabriel

Liked: Cleanliness
Stayed 4 nights in May 2024
Response from Hard Rock Team on 11 May 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service
I had called while driving down to ask about room upgrade, but was told it was not offered, but when Zi arrived I told the guy at front desk and it was honored!
Stayed 1 night in May 2024
Response from Hard Rock Team on 9 May 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. Pretty quiet.
Stayed 2 nights in May 2024
Response from Hard Rock Team on 9 May 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Jayson

Nice
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on 9 May 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

8/10 Good

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Plugs by the bed don’t really work. They are too loose so the plug falls out. Private event had the bar closed down, other place closed at 6p and the outside bar was closed so no eating or drinking options available. And shower needs a light. Thank you for the makeup mirror!!!
Stayed 3 nights in May 2024
Response from Hard Rock Team on 8 May 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Hard Rock Hotels! Always a good experience.
Stayed 1 night in May 2024
Response from Hard Rock Team on 8 May 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay, location was amazing. Only down side was parking
Stayed 1 night in May 2024
Response from Hard Rock Team on 7 May 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

Somer

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with a close proximity to everything.
Stayed 1 night in May 2024
Response from Hard Rock Team on 7 May 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to theopportunity to serve you again in the future!

10/10 Excellent

Bernice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hard Rock Team on 7 May 2024
Thank you so much for the great review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of the best ones I’ve stayed at in San Diego. The location is perfect. Walking distance to everything you would want to do. Customer service was excellent, all the way from the valet to the front desk. Definitely a place I would stay again next time I am in San Diego.
Stayed 1 night in May 2024
Response from Hard Rock Team on 7 May 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Donny

We loved it!!
Stayed 1 night in May 2024
Response from Hard Rock Team on 4 May 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the convention center. Food options within walking distance.
Stayed 4 nights in Apr 2024
Response from Hard Rock Team on 2 May 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
parking was horrible, hotel room was nice. wish valet would actually take my car instead of denying me and having me roam downtown for half an hour just to end up paying 60$ for overnight parking a 20 min walk away
Stayed 1 night in Mar 2023
Response from Hard Rock Team on 4 May 2024
We are sad to hear you didn't have a 5 star experience with us. We'd like to speak with you more about your experience and make things right. Please send us an email at guestservices.hardrock@hardrockhotelsd.com at your earliest convenience to further discuss your stay. Thank you for reaching out to us with your feedback.

10/10 Excellent

Blanca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 1 night in Apr 2024
Response from Hard Rock Team on 2 May 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

Freddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. View from the 12th floor was amazing!
Stayed 1 night in Apr 2024
Response from Hard Rock Team on 1 May 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

Karolina

Travelled with partner
Liked: Cleanliness, staff & service
Only down side is the parking.. parking $60 a night to expensive. But other then that everything was very well worth the money
Stayed 3 nights in Apr 2024
Response from Hard Rock Team on 1 May 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

8/10 Good

nayan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No VIP privileges offered
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on 1 May 2024
We are sad to hear you didn't have a 5 star experience with us. Your feedback is valuable to us as we continue improving the guest experience. We hope to have the opportunity to serve you in the future so we may provide you with the rockstar experience you deserve.

10/10 Excellent

stanca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on 29 Apr 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hard Rock Team on 1 May 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During events blocking streets to hotel, upcoming guests should be notified.
Stayed 1 night in Apr 2024
Response from Hard Rock Team on 29 Apr 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the convenience of having everything nearby.
Stayed 1 night in Apr 2024
Response from Hard Rock Team on 28 Apr 2024
Thank you so much for the great review! We’re glad you enjoyed your stay and look forward to theopportunity to serve you again in the future!

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to Petco park
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on 28 Apr 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to theopportunity to serve you again in the future!

10/10 Excellent

Odin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with all the staff, they were all very friendly and addressed all our needs quickly.
Stayed 1 night in Apr 2024
Response from Hard Rock Team on 27 Apr 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

JoJohn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on 27 Apr 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

Gloria V

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing accommodation
Stayed 1 night in Apr 2024
Response from Hard Rock Team on 26 Apr 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Minerva

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and awesome customer service! The hotel itself is super cool/modern and clean. The complimentary drinks were a plus and a great start to our stay. Coming back here again for sure!
Stayed 1 night in Apr 2024
Response from Hard Rock Team on 25 Apr 2024
Thank You for staying with us here at the Hard Rock Hotel SD! We hope you join us again in the near future for a rockin' return stay!

10/10 Excellent

Darrin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere was upbeat. Walkable to lots of bars and restaurants.
Stayed 1 night in Apr 2024
Response from Hard Rock Team on 23 Apr 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free entry to pool party and two free drinks voucher were greatly appreciated
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on 23 Apr 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Victor

Stayed 1 night in Feb 2024
Response from Hard Rock Team on 14 May 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on 23 Apr 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hard rock is the best
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on 23 Apr 2024
Thank you so much for sharing your feedback! We are very glad to hear that our team was able to go above and beyond to make your stay exciting and memorable! We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hard Rock Team on 23 Apr 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotwl staff was very kind and we had more than enough amenities. We were very comfortable and would stay here again
Stayed 2 nights in Apr 2024
Response from Hard Rock Team on 22 Apr 2024
Thank you so much for sharing your feedback! We are glad that your stay was exciting and memorable. We hope to continue exceeding your expectations on your next visit!

10/10 Excellent

mian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall, very good experience, but would be nice to offer at least some free bottled waters.
Stayed 3 nights in Apr 2024
Response from Hard Rock Team on 19 Apr 2024
Thank you so much for sharing your feedback! We are glad to hear that your stay was enjoyable, but we understand we can make improvements for next time. Your feedback is valuable to us as we continue improving the guest experience. We look forward to having the opportunity to serve you again on your next visit!

10/10 Excellent

David, Glennville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great vibe
Stayed 3 nights in Apr 2024
Response from Hard Rock Team on 16 Apr 2024
Thank you so much for the 5-star review! We’re glad you enjoyed your stay and look forward to the opportunity to serve you again in the future!