"While the property itself is beautiful, my experience was severely marred by a deeply disappointing and deceptive interaction with the staff. During check-in, your team offered me what they explicitly marketed as a premium "upgrade with a balcony." Trusting their recommendation, I accepted. However, upon entering the room, I realized I had actually been downgraded.I originally booked and paid for a premium Bayview room. Instead, the room I was given faced the building's loud air conditioning equipment. The noise from the balcony was deafening, making the outdoor space completely unusable.It is incredibly disheartening to realize I was intentionally misled by your staff. I paid for a scenic, peaceful view and was instead tricked into taking a noisy, undesirable room."
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