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"Very friendly staff"

"Friendly and helpful staff, comfy bed, lovely breakfast, great location and fabulous spa. "

"Perfect stop over between Southampton and Devon for our early boarding cruise- spotlessly clean, very comfortable Thankyou"

"I booked a stay at The Gainsborough Bath Spa as a Christmas present for my partner, who had never been to Bath before. Wanting to make the gift extra special, I emailed ahead to request a complimentary upgrade. Having stayed here previously, I was delighted when the team kindly accommodated us—it set the tone for what turned out to be a truly memorable experience. From the moment we arrived, the service was impeccable. Every single member of staff went out of their way to be helpful, creating an atmosphere of genuine hospitality that made us feel completely at ease. One of the highlights was receiving all-time access to the pool. This was such a treat, especially as The Gainsborough is the only hotel in the UK to offer natural thermal baths. Being able to enjoy them whenever we wished added a magical touch to our stay and made the experience feel truly unique. Overall, The Gainsborough Bath Spa exceeded all expectations. Thoughtful touches, outstanding service, and the rare luxury of natural thermal waters made this Christmas gift unforgettable. I would wholeheartedly recommend it to anyone looking for a special getaway in Bath. "

"Hotel is very clean, facilities are great and all staff very friendly. The perfect 4 star experience. "

"Room spacious a clean. Staff was wonderful. Continental breakfast was very good. Front very helpful with suggestions and directions. "

"Great room, great staff and lovely restaurant. Could t have met my expectations any better"

"The room was wonderful...had upgrade which was great...staff amazing"

"Staff lovely and approachable, very helpful but no heating in rooms, limited food menu"