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"The only problem we encountered with this hotel was that there wasn't a lift or secure place to leave our luggage. My husband and I are elderly and were on route to go on a cruise from Southampton so had two large heavy suitcases and there were no ground floor rooms available. The young lady on reception, however, was brilliant and took both cases to our room, not an easy feat! Really enjoyed our stay and will choose this hotel in the future."

"Room was clean, staff helpful. Enjoyed having air conditioning. Parking was easy. Location was great - we were able to walk all around the city centre easily and leave the car at the hotel"

"The shower kept switching between v cold & v hot. Useless. The room needs refurbishment."

"Unfortunately the kitchen had no gas and this meant there was a very limited menu for both dinner and breakfast The veggie alternatives were not for us, so we had to travel to a local place for food. Breakfast was a bit of a disaster as that gas problem meant everything was microwaved or stewed. Everything tasted strange and very sweet. Not a pleasant experience Sorry Stones. We won’t be back."

"Parking was easy. Instructions were clear. Shower was amazing! "

"Check-in was easy. The room was at the far end of the hotel despite low occupancy. The property was a little tired but the rooms were comfortable, beds and shower good too. Breakfast was good. Be aware that there is a £5 charge for parking that we were not advised of at check in . This surprise was announced at check out the next day"

"We found the Chapter House very comfortable. I slept well as the room (no. 4) was very quiet and the bed was so comfortable. Easy walk into town and near bus stops. Very close to the cathedral. The breakfast was excellent and the staff were lovely. Wouldn't hesitate to return."

"The place was in the heart of the town and the staff at the reception was helpful."

"Spacious and clean rooms. Staff welcoming and food good. Would return."