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Reviews of Best Western Rochester Marketplace Inn

2.5 out of 5
Best Western Rochester Marketplace Inn
940 Jefferson Rd, Rochester, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 398 out of 1001 reviews" "
Rating 8 - Good. 337 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 79 out of 1001 reviews" "
Rating 2 - Terrible. 56 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Deanna

Stayed 4 nights in May 2024
Response from NMA on 29 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Eddie Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my whole experience.
Stayed 10 nights in May 2024
Response from NMA on 29 May 2024
Thanks for your feedback

2/10 Terrible

Julie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from NMA on 29 May 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Lorena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff at the check-in. Room was very clean.
Stayed 1 night in May 2024
Response from NMA on 29 May 2024
Thanks for your feedback

10/10 Excellent

Bernadette, Walden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Easy to find for an out-of-towner. Very clean. Very efficient front desk.
Stayed 1 night in May 2024
Response from NMA on 29 May 2024
Thanks for your feedback

8/10 Good

Sidney, Ithaca

Liked: Cleanliness, staff & service, property conditions & facilities
Physical plant is a bit tired. Mattress soft. Better sound insulation between rooms, hallway and lobby would be desirable. But excellent value, location and friendly staff.
Stayed 1 night in May 2024
Response from NMA on 17 May 2024
Thanks for your feedback

6/10 Okay

sami

Travelled with family, Business traveller
Liked: Staff & service
Centrally located, easy access to the highway and middle of town.
Stayed 2 nights in May 2024
Response from NMA on 17 May 2024
Thanks for your feedback

8/10 Good

Susan, Valley Stream

Liked: Staff & service, property conditions & facilities
Staff was very friendly. Easy access to highway.
Stayed 1 night in May 2024
Response from NMA on 13 May 2024
Thanks for your feedback.

10/10 Excellent

michel

Liked: Staff & service
Next room under construction
Stayed 1 night in May 2024
Response from NMA on 13 May 2024
Thanks for your feedback.

6/10 Okay

Rodolfo

Stayed 1 night in May 2024
Response from NMA on 8 May 2024
Thanks for your feedback

10/10 Excellent

Virginia

Travelled with family
Everything is arranged for convenience. Plenty of luggage carts. Breakfast selections perfect, high quality and presented with sanitary conditions in mind. Rooms comfortable and heating/cooling units efficient and easy to use. Easy access to main roads. I have stayed here before and will again.
Stayed 1 night in May 2024
Response from NMA on 8 May 2024
We appreciated your feedback.

10/10 Excellent

Noemi, Winder

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Apr 2024
Response from NMA on 6 May 2024
Thanks for your feedback

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very kind and personable and the rooms were clean and cozy and the free breakfast had waffles. After a very long flight it was perfect.
Stayed 1 night in Apr 2024
Response from NMA on 3 May 2024
Thanks for your feedback.

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from NMA on 3 May 2024
Thanks for your feedback

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
It was well maintained, and personal stsff was very friendly.
Stayed 1 night in Apr 2024
Response from NMA on 29 Apr 2024
Thanks for your feedback

10/10 Excellent

Sunghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NMA on 29 Apr 2024
Thanks for your feedback

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained property and friendly, helpful staff.
Stayed 1 night in Apr 2024
Response from NMA on 22 Apr 2024
Thanks for your feedback

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and courteous staff
Stayed 1 night in Apr 2024
Response from NMA on 22 Apr 2024
Thanks for your feedback

6/10 Okay

Deborah

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from NMA on 22 Apr 2024
Thanks for your feedback

10/10 Excellent

Steven, Bala Cynwyd

Stayed 1 night in Apr 2024
Response from NMA on 13 May 2024
Thanks for your feedback.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping, restaurants, the local universities. Only complaint was the way the shower was turned "on" was pusbing in the "knob". 1st time comming across such an oddball shower mechanism
Stayed 3 nights in Apr 2024
Response from NMA on 18 Apr 2024
Thanks for your feedback.

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from NMA on 18 Apr 2024
Thanks for your feedback.

8/10 Good

Lena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 1 night in Apr 2024
Response from NMA on 18 Apr 2024
Thanks for your feedback.

4/10 Poor

Patricia

Disliked: Cleanliness, property conditions & facilities
The room was not clean. The air was smokey and damp smelling. The lobby smelled fresh but that was the only area.
Stayed 1 night in Apr 2024
Response from NMA on 18 Apr 2024
Sorry for the inconvenience. Thanks for your feedback.

8/10 Good

Hoa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Apr 2024
Response from NMA on 18 Apr 2024
Thanks for your feedback.

6/10 Okay

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities
The shower and toilet room was to small. Our beds were not made up the 2nd day.
Stayed 3 nights in Apr 2024
Response from NMA on 8 Apr 2024
Thanks for your feedback.

10/10 Excellent

Le Duc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a short distance drive from RIT
Stayed 2 nights in Apr 2024
Response from NMA on 8 Apr 2024
Thanks for your feedback.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front desk staff; clean and well appointed rooms.
Stayed 1 night in Apr 2024
Response from NMA on 8 Apr 2024
Thanks for your feedback.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable
Stayed 1 night in Apr 2024
Response from NMA on 18 Apr 2024
Thanks for your feedback

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is different from that of the reservation price
Stayed 2 nights in Mar 2024
Response from NMA on 8 Apr 2024
Thanks for your feedback.

8/10 Good

Hau Sin

Liked: Staff & service, property conditions & facilities
The location is convenient, lots of dining options nearby
Stayed 2 nights in Mar 2024
Response from NMA on 8 Apr 2024
Thanks for your feedback.

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly, but you get what you pay for. There are reasons this hotel is one of the least expensive in the area. The property and rooms show their age. The level of cleanliness could be improved. I observed someone folding clean towels and sheets in the dining/sitting area. The sheets were hitting the dirty floor as they were folded. The next morning, other guests left dirty footprints in the breakfast area around 8:30 am. The dirt was still there at 11:00.
Stayed 1 night in Mar 2024
Response from NMA on 8 Apr 2024
Sorry for the inconvenience. Thanks for your feedback.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Good breakfast. Close to all. Would def recommend
Stayed 1 night in Mar 2024
Response from NMA on 1 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Eduardo

Stayed 1 night in Mar 2024
Response from NMA on 1 Apr 2024
Thanks for your feedback

8/10 Good

Wing Yui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from NMA on 1 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness, amenities
Very small bathroom. We were right next to an exit door so the noise level was very high. The staff was very nice.
Stayed 3 nights in Mar 2024
Response from NMA on 1 Apr 2024
Thanks for your feedback

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angela was AMAZING! Super friendly and always offered help or guidance to our group!
Stayed 3 nights in Mar 2024
Response from NMA on 21 Mar 2024
Thanks for your feedback

10/10 Excellent

denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Nice, cinvenient, and accessible location.
Stayed 1 night in Mar 2024
Response from NMA on 20 Mar 2024
Thanks for your feedback

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Mar 2024
Response from NMA on 25 Mar 2024
Thanks for your feedback

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for the night. Bed is really comfortable
Stayed 1 night in Mar 2024
Response from NMA on 20 Mar 2024
Thanks for your feedback

8/10 Good

patrick

Travelled with family
Near of everything
Stayed 2 nights in Mar 2024
Response from NMA on 15 Mar 2024
Thanks for your feedback

10/10 Excellent

Luke

Stayed 1 night in Mar 2024
Response from NMA on 1 Apr 2024
Thanks for your feedback

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very efficient
Stayed 1 night in Mar 2024
Response from NMA on 13 Mar 2024
Thanks for your feedback

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, was a little noisy at first since there was a children’s sports match in the area but once they were gone it was super quiet. Breakfast was good, staff kept re-filling things as they finished. Room was clean, as were sheets and washroom. Overall good stay, and highly recommend!
Stayed 3 nights in Mar 2024
Response from NMA on 13 Mar 2024
Thanks for your feedback

4/10 Poor

Melanie

Travelled with family, Business traveller
Disliked: Staff & service
When we arrived we checked in with no issues till we went to our rooms immediately returned to desk to verify we reserved 2 queen beds and had 1 king was told they had to switch us for another party when asked if she knew that why didn't she explain it to us at check in so we could decide whether we wanted to stay or not she had no answer
Stayed 1 night in Mar 2024
Response from NMA on 13 Mar 2024
We apologize for the inconvenience.

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from NMA on 10 Mar 2024
Thanks for your feedback

10/10 Excellent

Rawan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near and convenient location, friendly staff. Howver only checking in was a little bit non convenient as the reception said they still haven't recieved notification about the reservation from exmepia which is weird, This have never happened to me before
Stayed 6 nights in Feb 2024
Response from NMA on 2 Mar 2024
Thanks for your feedback

10/10 Excellent

FRANK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from NMA on 29 Feb 2024
Thanks for your feedback

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Henrietta. Had excellent and nice service, clean, good breakfast and price. Will stay again.
Stayed 3 nights in Feb 2024
Response from NMA on 29 Feb 2024
Thanks for your feedback

4/10 Poor

Jason

Disliked: Staff & service
Sign your money away
Room was just fine. Nothing to get excited about. The unusual aspect of this property was that they make you sign or initial your name close to 10 times for various reasons, one of which was a $50 fee for a late check-out, regardless if you requested it or just overslept. To me, this means they're going to look for reasons to charge your card for "incidentals". Wasn't a fan of this place for the above reason.
Stayed 1 night in Feb 2024
Response from NMA on 26 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.