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"Great location, very pleased to have a room heater at no extra charge. Kitchen struggled to serve breakfast at appointed time, or as ordered, or even to open the dining room and turn on the lights by 8 am. Some of it was language issues, some was poor communication between reception and kitchen. The hotel is a bit creaky, but you could call it character. I enjoyed my stay."

"The property and Staff are perfectly up to the level of what one can expect from the TAJ Brand 2 comments I would like to make (which gives this review less than perfect score) 1. This property seems to be more for couples and does not offer much for children - we were families travelling together, and there is limited activities / areas for kids (of any age) 2. the staff does little to promote local sightseeing / town visits and almost deter you from leaving the property - please do visit MG / Mall road and try local activities !"

"It’s a beautiful "

"Clean rooms but they put those terrible air fresheners in the rooms which were overpowering - had to put it out on the balcony. No heating, had to wear a coat to eat in the restaurant. Had to time the water heater in amongst the power cuts. So overall expensive for what it was."

"Wi-Fi does didn’t work properly. View and location was excellent "

"It's a decent property. Staff is extremely courteous and helpful. Food is good. Room and toilet very clean. They have a cafe where they keep extremely delicious cream rolls. It's definitely not worth 4 stars accreditation. Wifi hardly worked. TV was so small that I wondered why that was even kept. My booking voucher said they bed size was such that 3 people can sleep. In reality it was barely good enough for 2 people to squeeze in. Location wise it's a hassle to go to MG market. Atleast I don't have athletic lungs to tolerate 20 mins of steep uphill climb to reach the hotel, if you are in the market. At night dogs keep howling and I could hardly sleep. As I explored, I realised it might be better to stay in a hotel which is a convenient walk to the market. There are actually quite a few. I was worried about quality of such hotels, compared to a "4 star" hotel like Fern. But my experiment surprised me immensely. Mostly people are very humble and courteous in Gangtok. Food is generally good everywhere. Cleanliness is the nature of this city. I won't name the hotel I moved to from Fern- but in no way it was less than the quality and service I received in Fern. "

"good ambience "

"Room was amazing..beautiful decor, nice heater for warmth..staff amazing and ffood was just too good"

"The staff was not up to the mark the behaviour was kind of rude "