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Reviews of Cocoon Hotel

4 out of 5
Cocoon Hotel
Magarpatta City, Hadapsar, Pune, Maharashtra

Reviews

8.8

Excellent

Rating 10 - Excellent. 13 out of 30 reviews" "
Rating 8 - Good. 15 out of 30 reviews" "
Rating 6 - Okay. 1 out of 30 reviews" "
Rating 4 - Poor. 1 out of 30 reviews" "
Rating 2 - Terrible. 0 out of 30 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Abhijeet, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
One issue they need to fix is that they only issue one key card per room. So if you have multiple people staying you are forced to share the card. Makes no sense as most hotels will issue at least 2 cards.
Stayed 12 nights in Jan 2024
Response from Cocoon Hotel on 2 Mar 2024
Dear Valued Guest,Namaskar! Thank you for visiting Cocoon, Pune. The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude. We look forward to welcoming you back. Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd) Magarpatta City, Hadapsar, Pune

8/10 Good

GANESAN M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice place.
Stayed 2 nights in Jan 2024
Response from Cocoon Hotel on 2 Mar 2024
Dear Valued Guest,Namaskar! Thank you for visiting Cocoon, Pune. The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude. We look forward to welcoming you back. Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd) Magarpatta City, Hadapsar, Pune

10/10 Excellent

vilas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cocoon Hotel on 15 Jan 2024
Dear Valued Guest, Namaskar!! Thank you for taking out time to share your encouraging review. As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us. Please accept our heartfelt gratitude for the appreciation. We look forward to the privilege of welcoming you back. Best Regards, Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City,Hadapsar,Pune

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastically clean with wonderful spacious rooms and lovely helpful staff. It was a joy to stay here and I would like to come again. Only issue is the internet that was complicated to join and seemed to not like foreign devices- even after I changed my sim card to an Indian one. It also disconnected when I left the building and did not automatically re-connect when I returned. Staff always sorted it out though. Other than that guests are not allowed their own guests in their room but there is not really anywhere to meet guests- just a few seats in the corridor from the reception desk to the lifts and restaurant. If one can't take anyone to one's own room the hotel needs a dedicated private lounge/ roof terrace etc. Other than that it was truly lovely. Highly recommend lovely hotel
Stayed 2 nights in Nov 2023
Response from Cocoon Hotel on 13 Dec 2023
Dear James,Thank you so much for your kind words and for recommending our lovely hotel. We are thrilled to hear that you had a fantastic stay with us and loved our spacious rooms and helpful staff.We apologize for any inconvenience you experienced with the internet connection. We understand that it can be frustrating when it is not seamless. Our team is constantly working to improve and ensure that all devices, including foreign ones, have a smooth connection. We appreciate your patience and understanding.We also appreciate your suggestion regarding the availability of a dedicated private lounge or roof terrace for guests to meet their own guests. We will definitely consider this as we continue to enhance our services for our valued guests like you.Once again, thank you for your feedback and we hope to have the pleasure of welcoming you back on your next visit.Best Regards,Front Office ManagerCOCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City, Hadapsar, Pune

10/10 Excellent

Hashim, Monroe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Very Clean and staff very cordial
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 14 Dec 2023
Dear Valued Guest,Namaskar!!Thank you for taking out time to share your encouraging review.As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us.Please accept our heartfelt gratitude for the appreciation.We look forward to the privilege of welcoming you back. Regards.Team Cocoon

10/10 Excellent

Satheesan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 14 Dec 2023
Regular FeedbackDear Valued Guest,Namaskar!Thank you for visiting Cocoon, Pune.The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude.We look forward to welcoming you back.Regards.Team Cocoon

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overall stay. Rahul made sure the room was cleaned to perfection every day.
Stayed 5 nights in Sep 2023
Response from Hotel Manager on 14 Dec 2023
Dear Valued Guest,Namaskar!!Thank you for taking out time to share your encouraging review.As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us.Please accept our heartfelt gratitude for the appreciation.We look forward to the privilege of welcoming you back. Regards.Team Cocoon

10/10 Excellent

Animesh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me and my wife stayed for 7 nights and the experience was just amazing. Courteous staff, amazing & spacious rooms, super clean, in-house food delicious. Amazing location as its next to District centre which is a food hub.
Response from Cocoon Hotel on 27 Jul 2023
Dear Animesh,Thank you for sharing your amazing experience with us! We truly appreciate your kind words about our courteous staff, spacious rooms, cleanliness, and delicious in-house food. We are delighted to know that our location near the District center was convenient for you as well. We look forward to welcoming you back for another fantastic stay!Best Regards,Front Office ManagerCOCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City, Hadapsar, Pune

10/10 Excellent

sharad m

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower issues
Was good but had problems with shower and tv did not work
Stayed 2 nights in Feb 2022
Response from Hotel Manager on 14 Dec 2023
Dear Valued Guest,Namaskar!Thank you for visiting Cocoon, Pune.The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude.We look forward to welcoming you back.Regards.Team Cocoon

8/10 Good

Devendra

Stayed 5 nights in Dec 2021
Response from Hotel Manager on 14 Dec 2023
Dear Valued Guest,Namaskar!Thank you for visiting Cocoon, Pune.The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude.We look forward to welcoming you back.Regards.Team Cocoon

8/10 Good

SUMANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location .
Stayed 3 nights in Oct 2021
Response from Hotel Manager on 14 Dec 2023
Dear Valued Guest,Namaskar!Thank you for visiting Cocoon, Pune.The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude.We look forward to welcoming you back.Regards.Team Cocoon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms with good services. Easy to find property location
Stayed 1 night in Nov 2019
Response from Hotel Manager on 14 Dec 2023
Dear Valued Guest,Namaskar!Thank you for visiting Cocoon, Pune.The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude.We look forward to welcoming you back.Regards.Team Cocoon

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Hotel Manager on 14 Dec 2023
Dear Valued Guest,Namaskar!!Thank you for taking out time to share your encouraging review.As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us.Please accept our heartfelt gratitude for the appreciation.We look forward to the privilege of welcoming you back. Regards.Team Cocoon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Cocoon Hotel on 2 Mar 2024
Dear Valued Guest,Namaskar! Thank you for visiting Cocoon, Pune. The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude. We look forward to welcoming you back. Front Office Manager, COCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd) Magarpatta City, Hadapsar, Pune

8/10 Good

Vikas

Liked: Cleanliness, property conditions & facilities, room comfort
Decent business hotel
The stay was decent and rooms are really big however staff is something where they might need to improve asking with the food.
Stayed 1 night in Aug 2018
Response from Cocoon Hotel on 14 Dec 2023
Dear Vikas,Thank you for sharing your feedback with us. We're glad to hear that you found our rooms spacious and your stay decent. We appreciate your suggestion regarding our staff and food, and we'll definitely strive to improve in those areas. We hope to have the opportunity to welcome you back in the future.Best Regards,Front Office ManagerCOCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City, Hadapsar, Pune

8/10 Good

Vikas

Good Business Hotel
Rooms are really good, Internet connectivity is a problem and so does the food.
Stayed 3 nights in Aug 2018
Response from Cocoon Hotel on 9 Dec 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your stay experience with us. We are thrilled to learn that our hard efforts have been recognized and appreciated by you.You have also mentioned about challenges you encountered for Wifi connectivity during your visit. Allow us to assure you that these comments have been taken very seriously and will be discussed with higher management. Once again, please accept our sincere apologies for this lapse, and we look forward to hosting you again very soon.Best Regards,Front Office ManagerCOCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City, Hadapsar, Pune

10/10 Excellent

Asoka Perera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Cocoon Hotel on 14 Dec 2023
Dear Valued Guest,Namaskar!!Thank you for taking out time to share your encouraging review.As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us.Please accept our heartfelt gratitude for the appreciation.We look forward to the privilege of welcoming you back. Regards.Team Cocoon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Cocoon Hotel on 14 Dec 2023
Dear Valued Guest,Namaskar!!Thank you for taking out time to share your encouraging review.As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us.Please accept our heartfelt gratitude for the appreciation.We look forward to the privilege of welcoming you back. Regards.Team Cocoon

8/10 Good

Suhas, Secunderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room size and good location
This hotel was selected mainly for its location which was close to our business needs. The room was very comfortable - almost a mini suite. Food was quite good and reasonably priced. We could see quite a few young professionals and families, which speaks for the convenience of the location and amenities. The only downside was that they could not summon a cab at short notice (required 24 hours advance intimation!). However, Uber saved the day. All in all, a good experience.
Response from Cocoon Hotel on 9 Dec 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your stay experience with us. We are thrilled to learn that our hard efforts have been recognized and appreciated by you.You have also mentioned about few challenges you encountered during your visit. Allow us to assure you that these comments have been taken very seriously and necessary corrective measures have been put in place. We look forward to hosting you again very soon.Best Regards,Team Cocoon

8/10 Good

Karan, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very good
Response from Cocoon Hotel on 14 Dec 2023
Dear Valued Guest,Namaskar!!Thank you for taking out time to share your encouraging review.As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us.Please accept our heartfelt gratitude for the appreciation.We look forward to the privilege of welcoming you back. Regards.Team Cocoon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and consistent experience
No surprises. Everything was as expected and since I have been there before, my experience stayed consistent which is important sometimes. However, they can improve the wifi connectivity process as I had to sign in after every fresh login and it is cumbersome.
Response from Cocoon Hotel on 9 Dec 2023
Dear Guest,On behalf of the entire hotel team, I want to thank you for sharing your stay experience with us. We are thrilled to learn that our hard efforts have been recognized and appreciated by you.You have also mentioned about challenges you encountered for Wifi connectivity during your visit. Allow us to assure you that these comments have been taken very seriously and will be discussed with higher management. Once again, please accept our sincere apologies for this lapse, and we look forward to hosting you again very soon.Best Regards,Front Office ManagerCOCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City, Hadapsar, Pune

8/10 Good

dr devayani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Cocoon Hotel on 14 Dec 2023
Dear Valued Guest,Namaskar!Thank you for visiting Cocoon, Pune.The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude.We look forward to welcoming you back.Regards.Team Cocoon

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Disappointing experience - while comfy, standard of service was poor (they missed a vital wake-up call booked the night before) and the hotel is in a very busy part of town to not that handy for my various meetings.

10/10 Excellent

saravanakumar, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
awesum
Calm n clean
Response from Cocoon Hotel on 14 Dec 2023
Dear Valued Guest,Namaskar!!Thank you for taking out time to share your encouraging review.As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us.Please accept our heartfelt gratitude for the appreciation.We look forward to the privilege of welcoming you back. Regards.Team Cocoon

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
No frills
Its a very basic hotel more focussed towards business crowd. The location is absolutely great. Service is also very courteous.
Response from Cocoon Hotel on 14 Dec 2023
Dear Guest,Thank you so much for sharing your feedback with us! We're glad to hear that you found our hotel's location to be absolutely great and that you received courteous service during your stay. We appreciate your support and hope to welcome you back again in the future!Best Regards,Front Office ManagerCOCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City, Hadapsar, Pune

10/10 Excellent

saravanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Cocoon Hotel on 14 Dec 2023
Dear Valued Guest,Namaskar!!Thank you for taking out time to share your encouraging review.As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us.Please accept our heartfelt gratitude for the appreciation.We look forward to the privilege of welcoming you back. Regards.Team Cocoon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds, nice service
The hotel was nice and in a convenient location. The staff was all very friendly as well. The only negative is that if you are on the north side of the hotel, it is very noisy as it is next to the Destination Center market.
Response from Cocoon Hotel on 14 Dec 2023
Dear Guest,Thank you for your kind review! We're glad to hear that you enjoyed your stay at our hotel and found our staff friendly. We understand that noise can sometimes be an issue, especially if you are on the north side near the Destination Center market. We apologize for any inconvenience this may have caused. Your feedback is valuable to us and we will take it into consideration for future improvements. We hope to welcome you back soon for an even better experience!Best Regards,Front Office ManagerCOCOON HOTEL, (A unit of Magarpatta Clubs & Resorts Pvt Ltd)Magarpatta City, Hadapsar, Pune

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Response from Cocoon Hotel on 14 Dec 2023
Dear Valued Guest,Namaskar!Thank you for visiting Cocoon, Pune.The Cocoon team strives for excellence and your generous rating is just the motivation needed for the team to achieve it. Please accept our heartfelt gratitude.We look forward to welcoming you back.Regards.Team Cocoon

10/10 Excellent

Sam, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and in the center!
Very nice hotel , good breakfast and clean!
Response from Cocoon Hotel on 14 Dec 2023
Dear Valued Guest,Namaskar!!Thank you for taking out time to share your encouraging review.As a team we continuously strive to create memorable experience for our valued guest. We believe our guests deserve the very best. Your kind words of appreciation are a great source of motivation for us.Please accept our heartfelt gratitude for the appreciation.We look forward to the privilege of welcoming you back. Regards.Team Cocoon