Search Family-Friendly Hotels in Puerto Cancun

"Excellent hotel. The staff was helpful and super friendly. "

"Exceptional Service and Unforgettable Stay at Hyatt Ziva Cancun 🌴✨ From the moment we arrived at Hyatt Ziva Cancun, we were amazed by the outstanding service and attention to detail. Every staff member went above and beyond to make our stay special, always greeting us with warm smiles. Our room was spotless and comfortable. Dining at the resort was an absolute highlight — every restaurant delivered delicious food and exceptional service. A special thank-you to Alfonso, Elli, Hugo, Ricardo, and Rafael from Habaneros — we ate there every day because of their amazing hospitality and wonderful personalities. Efrain and Ailin from Moongate, thank you for a dining experience full of fun and laughter. And Alfredo and Viviana from La Bastille, your service and warmth made our evening unforgettable. We also want to thank Nayeli from concierge for helping our family plan a great trip to Isla Mujeres and for going the extra mile to help us find our missing hat — and Juan from security, thank you for making sure it got back to us! You all made us feel truly valued and at home. We’ve stayed at many resorts, but Hyatt Ziva Cancun stands out for its warm, attentive staff and world-class service. We can’t wait to return and highly recommend it to anyone seeking a luxurious getaway with a personal touch. 🌺"

"8 day stay was AMAZING from beginning to end! Miguel greets you at the door and caters to all your needs, requests and questions! Thank you Miquel for making our stay memorable! Front desk staff friendly, professional, helpful, always available! Property is beautiful and well taken care off. We paid little extra for Romantic dinner - waiter from Steakhouse catered to us and was OUTSTANDING!! We will do this every time we stay, well worth it! We will be back soon!!! "

"Staff are friendly and helpful; Most of the dishes are delicious; Entertainment are amazing."

"The room was clean, the food options were good. Loved the first floor easy access. "

"I loved my stay! This is my second time at this Riu. First time I went was back in 2018. This time around it was as pleasant as my first time. Very good food and the staff was amazing. Highly Recommend this Riu!"

"So pleased with the cleanliness and quiet atmosphere. The location felt safe. All staff were exceptional. Will definitely return and recommend. "

"Nice staff all the time"

"Great service and great place for family vacation. Will go back again "