Puerto Cancun Trip

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

Clean rooms and very friendly staff. Very fun party atmosphere

My stay at this hotel was just OK! The lack of elevators was very disappointing because you had to climb at least 3-4 flights of stairs to get from your room to the main lobby, or up a steep ramp. The only elevators were in the main hotel. I was bit up by some type of bugs from my face down to my feet! I am still dealing with the bites 3 days after leaving. Everyone should have access to all restaurants. There should not be an excessive up charge for steak, lobster, and crab. The focus could be more on a great dining experience instead of just entertainment. Also STOP WATERING DOWN THE DRINKS! I noticed that the drinks were all watered down. I had nothing but shots and I’m not a regular drinker, but I got no buzz. I had to purchase outside alcoholic beverages because the drinks were not good! Serve real champagne and not sparkling wine. Stop being so pushy on trying to get people to participate in timeshare presentations. It’s very annoying and the gifts aren’t worth the hassle. Because once you decline the offer the staff turns rude! Speaking of staff, although most of the restaurant staff were pleasant I noticed that their motivation was the tips. I asked to be moved to another section because it was too cold u see the A/C unit, the staffer told me to go move and walked away from us. Not cool! Overall I give my stay a 4.5 out of 10. The best part was the octopus tacos

Great resort with friendly service. Super clean room wirh amazing views of the ocean. The pools were nice can clean. Would def make another visit in the future

The sports bar didn’t open till 5pm so there is no bar to sit and have a drink at, unless you put on a bathing suit & get in the water to sit at the pool bar.