Search Hotels Near Promised Land Express Lift, Truckee

"The hotel is in a great location and awesome pool and access to outdoor activities. How ever the property is dated for what you pay and the resort fee and parking are not in the price of the room which was an additional $55 + 35 per night. "

"Wonderful spot, comfortable, clean room, perfect for us! Would definitely stay again!"

"Won't stay here again. Advertised amenities are inaccurate. There is no pool. Front desk isn't that helpful for booking issues - they just direct you to Expedia. "

"Great room very nice place."

"Very nice and clean. Last minute reservation was no problem."

"We stayed in a 2-bedroom unit on the second floor. While the location is great, our experience was significantly impacted by persistent noise from the unit above. Throughout the day and continuing until around 10pm each night for everyday, there was constant loud running and jumping from children upstairs, creating repeated thumping sounds that were hard to ignore. It made it difficult to relax, especially in the evenings when we were trying to wind down. For a property at this price point and brand standard, better sound insulation or clearer quiet-hour enforcement would be expected. Another surprising aspect was the checkout guidelines related to housekeeping. Guests were asked to run the dishwasher, take out the trash, and gather linens. While the message mentioned these were optional, it is quite unusual to see this kind of expectation at a Hyatt property. In our case, there was a large amount of trash with no practical way to dispose of it, as the bins downstairs were too small and assistance was not clearly provided. While it was stated that these steps were optional, sending such instructions to guests does create an expectation that they should be followed. This felt inconsistent with a hotel stay, where housekeeping is typically part of the service rather than something guests are implicitly asked to take on. Overall, while the setting is nice, the inconsistency in service expectations combined with the ongoing noise made the stay less comfortable than expected. "

"Beautiful & staff were very kind and friendly, and helpful when we had to check in late at night."

"This motel was in a very beautiful area overlooking the lake. The room had a small kitchenette with dishes included. Don't let it's vintage appearance fool you, it was very comfortable and warm. The walls are thin so if you get noisy neighbors it would probably not be as serene but we had very quiet neighbors. The check-in and out was a breeze. We had a very nice time and will definitely stay here again. The rooms could have used a bit more cleaning but it wasn't filthy. Thank you for having us!"

"It was ok"