Search Hotels Near Ponteland Leisure Centre, Newcastle-upon-Tyne

"For the last 2 times we were checked in by a staff member who was not customer service or caring at all!! Very cold and not willing to help in any way. The first time we had 4 suitcases to take to our room and outside the hotel there was an airport trolley. My husband loaded it and as we passed the desk were told we couldn’t take it to the room. We had planned to bring it straight back down stairs. The second time my husband booked the room for me and didn’t realise it was in his name. She wouldn’t let me check in until he’d sent an email. He was already back in the US and luckily he was able to do it. The clerk pointed to me to “sit over there and I’ll get you when I receive the text” I waited for a while then noticed my husband had copied me in as well. I had to let her know. I know this sounds quite trivial but it would never happen in hotels in the US. We will continue to use this hotel as it’s very convenient but are now very wary of the one staff member. We’ve never had any issues before."

"Very dated "

"The whole place is clean and neat, they have a very good bar and I was able to watch my Champion league football matches in average serene place. I love their clean and neat rooms. It's a very good place to be"

"Staff were nice, room was clean. Food was good. Would definitely stay again. A central hotel for my visit."

"Terrible staff my dog cut paw on broken glass they done nothing about it. Abused me verbally and was treat appalling I would like a refund and my dog vet bills paid"

"Basic but ideal for a one nighter "

"Room clean, price can be cheaper for that kind of the toom"

"Clean room, helpful and friendly staff, easy parking."

"Good location. Quite expensive for such a Small room. very hot. No a/c and windows couldn’t be opened. The hairdryer was coated in a sticky substance. I won’t be returning"