Airport Hotels, Plymouth City (PLH)

"Okay and yes"

"Polite and engaging team on reception. Bar staff also friendly and helpful. Ancillary staff around building also friendly. "

"Had a marvellous 2 night day for Beryl Cook exhibition. Room had the most comfortable beds I've ever slept in. Had beefburger in bar which was great. Will visit again"

"I booked a larger double room at this hotel to meet my needs and included special requirements (reasonable adjustments) due to a neurodivergent disability. These were acknowledged in a direct message after booking, giving me confidence my needs would be understood and accommodated. On arrival and check-in, I confirmed my sensitivity to noise. The receptionist assured me I had been placed in a suitable room on a quieter side, but also stated that if I wanted a better room I would need to pay extra to upgrade, despite already booking a double room. When I entered the room, it was immediately clear it did not match what had been advertised. It was not of a double standard and looked nothing like the advertised photos. The room was small, with a basic shower and bed. More concerning was the condition of the room. An old wooden window was already open and could not be properly closed, allowing constant traffic noise bellowing into the room. Given my stated sensory sensitivity, this made the room unsuitable. I took my bags and returned straight to reception and explained the room did not meet my booking or reasonable adjustments. I reiterated that I have a sensory disability and required a quieter environment. The staff member contacted someone elseand I was moved to a quieter interior room. This should not have occurred. My needs were clearly stated and acknowledged but not considered when allocating the room. Staff should be better trained to understand non visible disabilities."

"Clean room, friendly staff very accommodating after I made a booking error cannot thank the staff at reception enough, will definitely be returning "

"Only stayed one night for bed and breakfast for a night at thr theatre. Great room, comfortable bed and big bathroom. Staff were great. Breakfast was good and even did vegan sausages on request. Will be staying again in September for another night at the theatre."

"Ideal, friendly, clean, good location, plenty of parking "

"A great stay"

"Room okay "