Playa El Cielo

Property was beautiful, Room was sufficient, comfortable bed, great shower. Did have little visitors (ants) in the bathroom from time to time. Food was ok, portions way too small. Ate at the buffet for most meals. Wait staff was great. Pascal, Francesco and the other staff in the lobby were a 10/10 and deserve a steak dinner and a raise. Beach was beautiful, no seaweed. Pools were clean, bars were well stocked.

Dreams Cape Cozumel did not meet expectations. The ac was not cooling, and when it did it sounded like someone had a jackhammer tearing out a wall. The beds are comfortable; HBO was in English. We booked a week stay, and for the first three days we showered with tepid water, far from warm, tolerable to say the least. Maintenance adjusted the water temp, attempted to repair the ac banging. Our group of 10 people couldn't sit together unless we were all at the hostess desk together. It was as if the staff couldn't move a table unless the hotel manager okayed it. I sound dissatisfied, yes highly. This made my 15th time to stay in Cozumel but the first for Dreams. I recommend El Cozumeleno, the other end of the island. It's pretty dated, but I love it