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Toh House Luxury by Boutique Apartments MX

3.5 star property
Apartment with free parking, near Playa del Carmen Main Beach

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Photo gallery for Toh House Luxury by Boutique Apartments MX

Outdoor pool, open 8:00 AM to 9:30 PM, pool loungers
Apartment, 3 Bedrooms | Private kitchen | Full-sized fridge, microwave, oven, stovetop
Apartment, 3 Bedrooms | Living area | 40-inch Smart TV with digital channels, Netflix, streaming services
Apartment, 2 Bedrooms | Living area | 40-inch Smart TV with digital channels, Netflix, streaming services
Apartment, 2 Bedrooms | Balcony

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Barbecue grill
  • Kitchen
  • Parking included
  • Air conditioning
  • Outdoor space

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Premier Apartment

40-inch Smart TV with digital channels, Netflix, streaming services

Premier Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • 2 bathrooms
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Classic Apartment

Classic Apartment | 2 bedrooms, premium bedding, in-room safe, laptop workspace

Classic Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Premier Apartment

40-inch Smart TV with digital channels, Netflix, streaming services

Premier Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment

40-inch Smart TV with digital channels, Netflix, streaming services

Deluxe Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | 2 bedrooms, premium bedding, in-room safe, laptop workspace

Apartment, 3 Bedrooms

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
  • 120 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Park view
  • Sleeps 10
  • 1 King Bed, 2 Double Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Comfort Apartment

40-inch Smart TV with digital channels, Netflix, streaming services

Comfort Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Apartment

40-inch Smart TV with digital channels, Netflix, streaming services

Superior Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

2 bedrooms, premium bedding, in-room safe, laptop workspace

Apartment, 2 Bedrooms

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
2 bedrooms
  • 77 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Design Apartment

Design Apartment | 2 bedrooms, premium bedding, in-room safe, laptop workspace

Design Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Traditional Apartment

2 bedrooms, premium bedding, in-room safe, laptop workspace

Traditional Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Signature Apartment

40-inch Smart TV with digital channels, Netflix, streaming services

Signature Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Apartment, 2 Bedrooms

2 bedrooms, premium bedding, in-room safe, laptop workspace

Apartment, 2 Bedrooms

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
2 bedrooms
  • 77 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area | 40-inch Smart TV with digital channels, Netflix, streaming services

Apartment, 2 Bedrooms

Highlights

Garden
Balcony
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 100 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Park view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for City Apartment

City Apartment | Living area | 40-inch Smart TV with digital channels, Netflix, streaming services

City Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
Separate bedroom
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Exclusive Apartment

2 bedrooms, premium bedding, in-room safe, laptop workspace

Exclusive Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

40-inch Smart TV with digital channels, Netflix, streaming services

Apartment, 2 Bedrooms

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
2 bedrooms
  • 77 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Apartment

2 bedrooms, premium bedding, in-room safe, laptop workspace

Standard Apartment

Highlights

Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
Smart TV
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Map
Andrés Quintana Roo Gonzalo Guerrero, 385, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 6 min walk - 0.6 km
  • Playa del Carmen Main Beach - 11 min walk - 1.0 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Central Square - 13 min walk - 1.1 km
  • Playa del Carmen Maritime Terminal - 2 min drive - 2.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Los de Carnitas "El Tío - ‬3 min walk
  • ‪La Birria - ‬2 min walk
  • ‪Taquerias los Tarascos - ‬5 min walk
  • ‪Chiltepin Marisquillos - ‬4 min walk
  • ‪La Bamba Jarocha - ‬3 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Toh House Luxury by Boutique Apartments MX

Apartment with free parking, near Playa del Carmen Main Beach
This smoke-free apartment building features an outdoor pool, a rooftop terrace and a garden. Free WiFi in public areas and free self parking are also provided. Other amenities include barbecues and multilingual staff assistance. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, guests will find a Smart TV with digital channels and Netflix, and other amenities include free WiFi and premium bedding.
Toh House Luxury by Boutique Apartments MX offers 17 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils.

This Playa del Carmen apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. 40-inch Smart televisions come with digital channels and Netflix.

Recreational amenities at the apartment include an outdoor pool.

Languages

English, Spanish

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Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking options include a carport

Family friendly

  • Free cot

Kitchen

  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels
  • Toaster
  • Water dispenser

Dining

  • Dining table

Bedrooms

  • 2 bedrooms
  • Premium bedding

Bathroom

  • Hair dryer
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 40-inch Smart TV with digital channels
  • Netflix
  • Streaming services

Outdoor areas

  • Barbecue grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Laundry

  • Laundry detergent

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Pool access ramp on site
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair-accessible bathroom vanity
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Iron/ironing board on request
  • Multilingual staff
  • Safe
  • Virtual front desk

Location highlights

  • In a shopping district
  • In an entertainment district

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 17 units
  • Garden
  • Water dispenser

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 9:30 PM
Parking height restrictions apply

Property is also known as

TOH RESIDENCES
Toh House By Apartments Mx
Toh House Luxury by Boutique Apartments MX
Toh House Luxury by Boutique Apartments MX Apartment
Toh House Luxury by Boutique Apartments MX Playa del Carmen

Frequently asked questions

Does Toh House Luxury by Boutique Apartments MX have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 9:30 PM.

Is Toh House Luxury by Boutique Apartments MX pet-friendly?

No, pets are not allowed at this property.

How much is parking at Toh House Luxury by Boutique Apartments MX?

Self-parking is free at this property.

What time is check-in at Toh House Luxury by Boutique Apartments MX?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Toh House Luxury by Boutique Apartments MX?

Checkout is at 10:00 AM.

Where is Toh House Luxury by Boutique Apartments MX located?

Located in Downtown Playa del Carmen, this apartment building is within a 15-minute walk of Mario Villanueva Stadium Madrid, Playa del Carmen Main Beach and Quinta Avenida. Mamitas Beach and Nuestra Senora del Carmen Catholic Church are also within 1 mile (2 km).

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Toh House Luxury by Boutique Apartments MX Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 67 reviews
Rating 8 - Good. 13 out of 67 reviews
Rating 6 - Okay. 11 out of 67 reviews
Rating 4 - Poor. 7 out of 67 reviews
Rating 2 - Terrible. 4 out of 67 reviews

8.4/10

Cleanliness

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Vip

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Horrible service
Stayed 5 nights in Jun 2025

8/10 Good

Kayne

Liked: Cleanliness, amenities, communication
Worked for me. No complaints.
Stayed 5 nights in May 2025

10/10 Excellent

Andrew Wood

Liked: Cleanliness, amenities, property conditions & facilities, communication
I liked the neighborhood. I felt safe and quiet.
Stayed 5 nights in Mar 2025

8/10 Good

Vladica

Liked: Cleanliness, amenities, property conditions & facilities
High recommendations, some small non important issues with apartment inventories. Safe and great location.
Stayed 21 nights in Feb 2025

10/10 Excellent

Marie Thérèse

Liked: Cleanliness, amenities, property conditions & facilities, communication
we will come again and refer this place to everyone
Stayed 15 nights in Jan 2025

6/10 Okay

Giovanni

Liked: Cleanliness, property conditions & facilities, communication
The suits are very nice and clean . Not suitable for long term stays . Very poor equipped kitchen . Stayed for three weeks and rooftop pool had only one lounger . Location was excellent and staff also is excellent. One towel per guest per week .
Stayed 21 nights in Feb 2025

2/10 Terrible

Maria Molero

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Dirty and full of mold. I didn't want my family and I to get sick. We left and booked another property. The property didn't want to pay us back the money we paid. Please don't believe the reviews are false.
Stayed 3 nights in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place
Stayed 7 nights in Aug 2024

8/10 Good

Margarita

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location
Stayed 15 nights in Aug 2024

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities, communication
Very comfortable beds, enough space between rooms to have privacy between our parties
Stayed 3 nights in Mar 2024

6/10 Okay

Gu

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The apartment itself is not bad. Good location. Plenty of grocery stores and the beach is a short walk away. So is fifth avenue, the Shopping district. It is self check-in, But I didn't receive any instruction Until I got there and called them. The amenities are severly lacking. Barely any utensils and pots and pans for cooking. Not enough hangera Or towels. No beach towels. No place to do laundry and nowhere to hang laundry Either. The pool is not cleaned regularly. And there are only two chairs by the pool. Overall, the property needs better maintenance. If you are looking for a more luxury stay or a longer term stay (more Than a couple nights), I would not recommend staying here.
Stayed 4 nights in Mar 2025

4/10 Poor

Paul

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The unit we stayed in needed some cleaning. The windows were filthy, the baseboards in the bathrooms needed a good scrubbing and our towels were very stained. We did not have a coffee maker and the kettle was broken. The pool was full of leaves and there was green algae on the walls of the pool. The bar b q was unusable. Two of The lounge chairs on the roof top were broken. We voiced our concerns and no one reached out to us to address them. Unfortunately I will not return to this property nor will I recommend it.
Stayed 10 nights in Feb 2025

6/10 Okay

Margarita

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
The delay on sending the code for the room and no internet at all. We could not watch tv the whole week.
Stayed 6 nights in Dec 2024

10/10 Excellent

Eory

Liked: Cleanliness, amenities, property conditions & facilities, communication
Area was very nice and clean. We had the penthouse for a family of 4. Worth all the money. When you want a rest day you can just go to the 6 floor and chill. But a very very good place to stay.
Stayed 1 night in Aug 2024

6/10 Okay

George

Liked: Cleanliness
Disliked: Room comfort

Better cheaper options available

1. Communications regarding checking came after 3 pm on day of checking in. Correspondence during day of check in was not answered. 2.WIFI was weak and unresponsive at times. Attempts with whoever I was communicating with were unsuccessful. 3. Pool area was not user friendly, only three lounge chairs and all three were broken. Pool deck has potential to be outstanding spot but the lack of chairs and umbrellas make it undesirable. 4. Sewer gas small in bathroom. 5.TV in bedroom should be in living area so you can sit and watch. 6. Location is good, walking distance to most amenities. 5. Kitchen amenities not suitable for long term stay. 6. Two towels suppled, nothing for pool or beach. 7. Window in unit all frosted over, felt like living in a dungeon. 8.One roll of toilet paper supplied. I have stayed in better units in PDC, I would not stay here again.
Stayed 5 nights in Feb 2025

10/10 Excellent

MARIELA RUELAS

Liked: Cleanliness, amenities, property conditions & facilities, communication
Super
Stayed 6 nights in Sep 2023

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had to reserve last minute stay, due to cancellation of our flight because of hurricane , the penthouse was beautiful, spacious and modern, we felt safe and Mary the property keeper was so helpful and caring, we had a bit of water leaking because of the storm for hurricane Beryl and she cleaned everything , again it was a hurricane cat 3! So it was minimum obvious. We felt safe and we will definitely stay there from now on, we didn’t mind walking few blocks to the beach or to the quinta avenida. We moved from a resort on the beach to this property and stayed 3 days and we loved it.
Stayed 3 nights in Jul 2024

8/10 Good

Travis

Liked: Cleanliness, property conditions & facilities, communication
Paper interior walls so you hear everything and vise versa. We stayed in main floor. You don't know what suite you are booking when you make a reservation , as we would prefer upper floor with balcony . Rooftop was excellent. overall good but pricey for what you get
Stayed 4 nights in Dec 2023

6/10 Okay

Marketa

The 1 bedroom apartment itself was very nice and spacious but seating was a little worn and walls a bit dirty. Kitchen cookware was in bad shape. But overall, for the price it was good. Nice deck and pool on the roof but all the loungers were broken. Water and elevator broke down when we were there. Upon arrival the water was off and the cleaners left the tap on and plug in the sink when they were preparing the apartment so it flooded with 2 inches of water when it came back on. We spent 3 hours helping the handyman clean it up because all he had was a few brooms to push the water into the shower drain. The cleaners would not clean until exit so if you are there longer than a week you don’t get any cleaning, but you can ask for clean sheets and towels and garbage bags. Construction noise during the day from the apartment next door, but quiet at night. Location was excellent, close shopping and restaurants.
Stayed 14 nights in Nov 2024

6/10 Okay

Sima

Liked: Cleanliness
This hotel/STR in PDC had a strict cancellation policy, which was disappointing as I was unable to cancel hours after booking. Additionally, the location was quite far from the hotel/restaurant zone, making it feel a bit dead and uneventful. While the apartment itself was nice, it lacked the essential amenities (such as coffee & cooking stuff) that would have made it feel like a home away from home.
Stayed 3 nights in Feb 2024

6/10 Okay

RAMON

Liked: Cleanliness, amenities, communication
No front desk assistance and the elevator was out for the entire week we were there. Imagine having to go up and down 4 flights of stairs for the entire week. Had a hard time checking in the first but eventually we were given the information to do so.
Stayed 7 nights in May 2024

8/10 Good

Buddy

Liked: Cleanliness, amenities, property conditions & facilities, communication
We booked the 2 bedroom penthouse and could not have been happier. It was spacious and beautiful. Rooftop pool was nice and there were towels provided. Loved the area although it was a long walk to the main beach area of 5th (30 minutes). There was a closer beach and shopping along 5th about a 15 minute walk. Only negatives were the elevator was broken and we were on the 5th floor. It was extremely hot so carrying bags up and down was exhausting. Also, we booked last minute and did not receive information on how to access the property before the 3 pm check in time. We had to call and message the property to get this information. Once we had the information all was good. Wifi was not great and the hot water only lasted about 4 minutes but the apartment was so beautiful that those things were annoying but acceptable. We defiantly will stay again but hope the elevator will be fixed. Also, be prepared to leave no later than the 11pm check out time. The cleaning crew knocked at 9 am and sat outside our door until we checked out at 10:30.
Stayed 3 nights in May 2024

4/10 Poor

Rena

Liked: Cleanliness, amenities
Disliked: Communication
The property was clean. However, when showering, the hot water takes a while to comes and runs out quick. No water at all on Wednesday nights. My husband could not take a shower. We call the property manager and he said the water was cut all over Playa Del Carmen. We verified it was not true. The building was still under construction, the elevator was not even installed and we we were on the 3rd floor. Our last day there Friday 17th, they shut down the water again around 10:40 am. Luckily we bought 2 gallons of drinking water. Cleaned the apartment before we left and video taped it.
Stayed 5 nights in Feb 2023

4/10 Poor

Sadaf

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities, communication
We did not receive any check in instructions from Toh House. When we arrived at 930pm, we called the # to ask how to get in and were told they had messaged through the Expedia app. We received no messages so asked for an email to which we were told they don't email due to safety. After a lot of trying to get the message through Expedia, we finally got them to send us an email. When we got to the suite, it was unlocked. There is no staff or security of site so we called the Property manager again and let them know. Then we discovered the lock was not working and suite could only be locked from the inside. I told the Prop Manager that we would be out all the next day and I did not feel safe leaving the suite unlocked with all my belongings inside. I was assured they would come and fix the lock at 9am. I had to carry our passports and cash with me all day because the suite door did not lock and the safe was already locked and we could not get into it. There was also NO hot water! we ran the shower for 30 mins and took freezing showers and were told both things would be fixed in the morning. I sent an email and a message on Expedia app to remind them that we would be out and they could go in an fix both issues. When we returned at 11pm, again the suite door was unlocked. No one came to fix the door (Just change the batteries in the lock) or the hot water issue. When I called to question, I was told the manager didn't want to enter the suite while we were out. Horrible service!
Stayed 2 nights in Oct 2024

10/10 Excellent

Brenda Lucia

Liked: Cleanliness, amenities, property conditions & facilities
Esta muy bien ubicado, el dpto esta mmuy bien cuidado y esta seguro
Stayed 4 nights in Jun 2025