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Reviews of Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 out of 5
Hyatt Zilara Riviera Maya Adults Only All Inclusive
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 244 out of 370 reviews" "
Rating 8 - Good. 76 out of 370 reviews" "
Rating 6 - Okay. 27 out of 370 reviews" "
Rating 4 - Poor. 13 out of 370 reviews" "
Rating 2 - Terrible. 10 out of 370 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Maribel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Disappointing Experience at Hyatt Zilara I recently stayed at the Hyatt Zilara, expecting a VIP experience for my husband's 65th birthday celebration. Unfortunately, our experience fell far short of expectations. Communication and Special Requests: Despite indicating the purpose of our vacation was to celebrate my husband's milestone birthday, the concierge, Yana, provided little assistance. Upon arrival, she informed us that special dinners on the beach were only available on Saturdays, completely disregarding our request for Monday. Yana's lack of effort in finding alternative options was disappointing. Food Quality and Options: The food at the resort was subpar, to say the least. The buffet offerings were lackluster, with reheated dishes lacking flavor. My husband even suffered from food poisoning after consuming seafood at the beach club. The limited restaurant options and the practice of reheating food for multiple days in a row left much to be desired. Room Upgrade and Billing Issues: To add to the disappointment, I had paid for a room upgrade, only to find out that the room was not ready until two days after our arrival. Despite canceling the upgrade within the allotted 24-hour window, my card was still charged. This lack of attention to detail and billing accuracy is unacceptable. Overall Impression: While some staff members were friendly, the overall experience at Hyatt Zilara was a letdown. The resort fails to deliver on its promises of VIP treatment and qualit
Stayed 5 nights in May 2024
Response from Nai/ E-concierge on 23 May 2024
We regret to know that we have not fulfilled your expectations during your visit. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service.

8/10 Good

Sarah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property was nice and small. Most of the staff was very friendly. Money certainly talks though. Most all inclusive resorts I have been to take tips and are very grateful for them, but I found many bartenders would only serve you with money in hand. Most of the food and restaurants were good. Plenty of options so everyone can enjoy. Rooms were beautiful and clean. It’s sleepy compared to most resorts, but that’s fine with us as we usually turn in earlier than the normal crowd.
Stayed 6 nights in May 2024
Response from Nai/ E-concierge on 23 May 2024
We would like to express our sincere appreciation for choosing us as a host for your most recent vacation experience, and for taking the time to share your comments with us.

8/10 Good

Shanee

Stayed 2 nights in May 2024
Response from Nai/ E-concierge on 23 May 2024
We would like to express our sincere appreciation for choosing us as a host for your most recent vacation experience, and for taking the time to share your comments with us.

10/10 Excellent

morinat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it , the staff ,the room was comfortable, it was just what we needed to destress , definitely will be coming back 😀
Stayed 2 nights in May 2024
Response from Nai/ E-concierge on 22 May 2024
Dear Mabunmi, we are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Nai/ E-concierge on 22 May 2024
Thank you for choosing Hyatt Zilara Riviera Maya as your host and for taking the time to share your experience with us.

2/10 Terrible

María

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not many options for food … very pour restaurants food … CERO entertainment.
Stayed 3 nights in May 2024
Response from Nai/ E-concierge on 21 May 2024
We regret to know that we have not fulfilled your expectations during your visit. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our future guests.

4/10 Poor

Damian

Travelled with family
Liked: Cleanliness, staff & service
The food is not good at all, and with a lot of risk of getting intoxicated, be aware!
Stayed 8 nights in May 2024
Response from Nai/ E-concierge on 20 May 2024
Overall, we take such comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.

8/10 Good

RIMMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean and convenient.
Stayed 4 nights in May 2024
Response from Nai/ E-concierge on 20 May 2024
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.We look forward to have the pleasure of hosting you back in the near future

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amenities, and friendly staff that was always eager/helpful. Rooms were modern, spacious, and clean! Wish they were more gluten free options. Overall excellent service with amazing pricing.
Stayed 4 nights in May 2024
Response from Nai/ E-concierge on 20 May 2024
Once again, we thank you for taking the time to share such a wonderful review of your experience with us.We look forward to have the pleasure of hosting you back in the near future

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rafael at the pool was incredible!!!!
Stayed 3 nights in May 2024
Response from Nai/ E-concierge on 20 May 2024
Thank you for posting such a great note about your recent stay Resort name. We will share your wonderful comments with the team as we are certain that they will be glad to read such remarkable notes.

10/10 Excellent

VINCENT, Kansas City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and in good shape. The staff was very kind and engaging. I felt the customer service I received during my trip was top notch.
Stayed 5 nights in May 2024
Response from Nailea / E-concierge on 17 May 2024
Dear Vincent,Thank you for choosing our resort as your host and for taking the time to write a review about your recent experience.Regards!

10/10 Excellent

Jessica Nicole

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the quiet relaxing atmosphere. The small size of the resort and everything was so convenient located. We had the best time and will be returning soon.
Stayed 4 nights in Mar 2024
Response from Brenda García | Social Media Manager on 15 May 2024
Dear Jessica,Thanks for choosing Hyatt Zilara Riviera Maya as your host, your words mean the word to us! We hope to see you soon!

10/10 Excellent

Piro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 8 nights in May 2024
Response from Brenda García | Social Media Manager on 15 May 2024
Dear Piro,Thanks for your notes, we hope to see you soon!

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is fairly new, The staff is super friendly! What a great experience. Will definitely be coming back!
Stayed 5 nights in May 2024
Response from Brenda García | Social Media Manager on 13 May 2024
Dear Gerardo,Thanks for your notes and for choosing our resort as your host, we hope to see you soon!

2/10 Terrible

Kathleen

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Fyi We have been to Cancun and this area over 15 times... This hotel pushed their timeshare program from the moment we arrived. When we said we weren't interested, we were harrassed by their night manager. It was insane. Unless you want to be forced into buying something you font want, do not go here.
Stayed 7 nights in May 2024
Response from Brenda García | Social Media Manager on 13 May 2024
Dear Kathleen, Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your visit and value your insights, as they help us enhance our guest experience.We regret to hear about the challenges you encountered during your stay about the UVC Timeshare, and we sincerely apologize for any inconvenience caused. Your comments are valuable to us, and we will address the issues you mentioned to ensure a smoother and more enjoyable stay for our guests in the future.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience!

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great also was the staff,the maid service was excellent. Now unfortunately the bad news, the Italian restaurant was the best of all, Loli was terrible, great service but lously food. Drinks were just OK but being free I guess you can't complain. The buffet restaurant items looked good but lacked flavor. Breakfast buffet was alright and the person making omlettes was good. I'll give a nine on the resort, but only a five on the food.
Stayed 6 nights in May 2024
Response from Brenda García | Social Media Manager on 13 May 2024
Dear William,Thank you for sharing your wonderful experience with us at Hyatt Zilara Riviera Maya.We certainly appreciate your feedback, which helps us in our constant commitment to improving our service levels. While we are grateful for your remarks on our dedicated service, we are truly saddened to hear we were unable to exceed your expectations. Please be certain that we take your feedback seriously and will consider your observations for improvement.Thank you again for your time and visit. We truly hope to have the opportunity of hosting you again in the future and providing you with the memorable stay that you deserve!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 4 nights in May 2024
Response from Brenda García | Social Media Manager on 13 May 2024
Dear David, Thanks for your notes and for choosing our resort as your host, we hope to see you soon!

10/10 Excellent

Josh K

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The staff is fantastic.
Stayed 4 nights in Apr 2024
Response from Brenda García | Social Media Manager on 13 May 2024
Dear Josh,Thanks for your notes and for choosing our resort as your host, we hope to see you soon!

8/10 Good

Elisa Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very beautiful. Small and peaceful. Staff was amazing! I would definitely stay there again but not for the food. The meals were mostly misses not hits.
Stayed 4 nights in Apr 2024
Response from Brenda García | Social Media Manager on 7 May 2024
Dear Elisa,Thanks for your notes and for choosing our resort as your host, we appreciate your words that means the world to us, please, rest assure we will share your notes about the food! We hope to see you soon!

10/10 Excellent

Russia Nicole

Travelled with partner
Liked: Property conditions & facilities
Very accomodating and friendly staff. Room service & housekeeping were very prompt and nice always greeting us with a smile. We enjoyed our time and we felt very welcomed and taken care of. Best part of the trip is the resort itself, the ammenities, environment, and customer service were excellent.
Stayed 4 nights in Apr 2024
Response from Brenda García | Social Media Manager on 5 May 2024
Dear Russia,Thank you for choosing our resort as your host! We are delighted to hear you had an amazing experience with us, and appreciate your kind comments about staff, food, and restaurants.Thank you again for selecting our resort. We hope to welcome you back soon and create more unforgettable moments!

6/10 Okay

Jason

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Never again
Stayed 4 nights in Mar 2024
Response from Brenda García | Social Media Manager on 5 May 2024
Dear Jason,First of all, thank you for your recently visit and sharing your feedback with us, we truly value your comments. We are sorry to hear that your recent experience did not meet your expectations.We have shared the key points you highlighted with our management to improve our service. We hope you will give us a second chance to exceed your expectations.

8/10 Good

Emily

Stayed 5 nights in Apr 2024
Response from Nai/ E-concierge on 22 May 2024
Thank you for choosing Hyatt Zilara Riviera Maya as your host and for taking the time to share your experience with us.

2/10 Terrible

Stephanie

Stayed 5 nights in Apr 2024
Response from Nai/ E-concierge on 21 May 2024
We regret not meeting your expectations during your recent gateway. Please be certain that we’ve taken your comments seriously,I would like to know what was the reason that influenced your qualification, could you please provide us with your email address to know more about your situation. Regards,

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brenda García | Social Media Manager on 2 May 2024
Dear Scott,Thanks for your notes and for choosing our resort as your host, we hope to see you soon!

10/10 Excellent

Yoav, Fair Lawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, great food.
Stayed 5 nights in Apr 2024
Response from Brenda García | Social Media Manager on 29 Apr 2024
Dear Yoav,Thanks for your notes and for choosing our resort as your host, we hope to see you soon!

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay and wished we had stayed longer. The rooms were very comfortable and clean, the grounds were very pretty, the food was great- especially at the lunch restaurant that sits on the beach. The service was also wonderful. We would go back for sure.
Stayed 2 nights in Apr 2024
Response from Brenda García | Social Media Manager on 29 Apr 2024
Dear Brandi, Thanks for your notes and for choosing our resort as your host, your words mean the world to us, we hope to see you soon and create more memories together!

8/10 Good

Kimberly, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Friendly, helpful staff. Have to remind them to stock your mini bar.
Stayed 5 nights in Apr 2024
Response from Brenda García | Social Media Manager on 29 Apr 2024
Dear Kimberly, Thanks for your notes about the mini bar and for choosing our resort as your host, we hope to see you soon and deliver the service you deserve!

4/10 Poor

Tobias

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Brenda García | Social Media Manager on 30 Apr 2024
Dear Tobias,Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate your visit and value your insights, as they help us enhance our guest experience.We regret to hear about the challenges you encountered during your stay, and we sincerely apologize for any inconvenience caused. Your comments are valuable to us, and we will address the issues you mentioned to ensure a smoother and more enjoyable stay for our guests in the future.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience!Thank you again for your visit!

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brenda García | Social Media Manager on 29 Apr 2024
Dear Yvette,Thanks for your notes and for choosing our resort as your host, we hope to see you soon!

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Nai/ E-concierge on 20 May 2024
We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brenda García | Social Media Manager on 26 Apr 2024
Dear Elaine, Thanks for your notes and for choosing our resort as your host, we hope to see you soon!

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all adults resort
Stayed 3 nights in Feb 2024
Response from Brenda García | Social Media Manager on 26 Apr 2024
Dear Heather, Thanks for your notes and for choosing our resort as your host, we hope to see you soon!

10/10 Excellent

Lyndsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and the property , pool and room was very clean.
Stayed 3 nights in Apr 2024
Response from Brenda García | Social Media Manager on 21 Apr 2024
Dear Lyndsey,Thanks for your notes and for choosing our resort as your host, your comments mean the world to us, thanks you for your time and we hope to see you soon!

10/10 Excellent

Mai Phuong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Brenda García | Social Media Manager on 21 Apr 2024
Dear Mai, Thanks for your notes and for choosing our resort as your host, we hope to see you soon and create more memories together!

10/10 Excellent

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Brenda García | Social Media Manager on 21 Apr 2024
Dear Christopher,Thanks for your notes and for choosing our resort as your host, we hope to see you soon!

8/10 Good

Rich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort. Very nice. Not too big or too small. We had a swim up room which was large and very nice. The pool area is excellent. The beach is wonderful. We walked about a mile or so up and down the beach from the Zilara. No other resort had a beach that even comes close to Zilara’s. Service, amenities, location, cleanliness were all excellent. Additional food options would be welcomed. The quality of food needs improvement.
Stayed 5 nights in Apr 2024
Response from Brenda García | Social Media Manager on 18 Apr 2024
Dear Rich,Thank you so much for your visit, and for sharing your review of our Hyatt Zilara Riviera Maya property. We are sorry to hear that we did not meet your expectations, and that your stay was not as rewarding as we had intended. I would like to express our sincerest apologies for any inconvenience you might have experienced.We've shared the key points you highlighted with our management to improve our service. We hope you will allow us a second chance to provide the experience you deserve, in the future!

10/10 Excellent

Andrea Pena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay.
Stayed 5 nights in Apr 2024
Response from Brenda García | Social Media Manager on 18 Apr 2024
Dear Andrea,Thanks for your notes and for choosing our resort as your host, we are honored you've spend a great days with us, we hope to see you soon!

6/10 Okay

Debra Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth we were upgraded to an ocean view swim up pool room, which was nice. However, the food was disappointing and also the lack of tropical color, everything was green no flowers. Staff were very friendly and accommodating.
Stayed 7 nights in Apr 2024
Response from Brenda García | Social Media Manager on 18 Apr 2024
Dear Debra,Thank you so much for your recent visit, and for sharing your review of our property. We are sorry to hear that we did not meet your expectations, and that your stay was not as rewarding as we had intended. I would like to express our sincerest apologies for any inconvenience you might have experienced.We've shared the key points you highlighted with our management to improve our service. We hope you will allow us a second chance to provide the experience you deserve, in the future!

6/10 Okay

Kathleen Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Brenda García | Social Media Manager on 15 Apr 2024
Dear Kathleen,Thanks for your notes and for choosing our resort as your host, we hope to see you soon!

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing time
Stayed 7 nights in Mar 2024
Response from Brenda García | Social Media Manager on 12 Apr 2024
Dear Kieran,Thanks for your notes and for choosing our resort as your host, we hope to see you soon to create more memories together at your home far from home!

6/10 Okay

Ignacio, Nampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Brenda García | Social Media Manager on 11 Apr 2024
Dear Ignacio,Thanks for your notes and for choosing our resort as your host, we hope to see you soon and create more memories at Hyatt Zilara Riviera Maya, your home far from home.

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Brenda García | Social Media Manager on 8 Apr 2024
Dear Wanda, Thanks for choosing Hyatt Zilara Riviera Maya as your host, we hope to see you soon and create more memories together! Please, let us know any further inquiry you may have, we remain at your service.

10/10 Excellent

Jason R, Oak Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, this was an excellent place to stay! Did not enjoy the push to go to the sales pitch at another resort. We said no, and were still bothered about it. I understand it’s business, but if I want to spend money on a timeshare or wtvr, I can make that decision myself. I did not come here to get pitched business proposals, especially after traveling all day and just trying to get to our room Beautiful location, beach is super clean, nice facility. We found there were plenty of things to do. Food options were pretty good. The best thing about this resort was the staff. They treat you with such respect and they are very sincere. They really are hard-working and kind people.
Stayed 4 nights in Apr 2024
Response from Brenda García | Social Media Manager on 8 Apr 2024
Dear Jason, Thank you for choosing our resort as your host to enjoy your recent stay. We're delighted to hear you had a wonderful getaway and enjoyed our facilities, friendly staff & delicious food. Rest assured that we will escalate the comment about time sharing with our supervisors. We appreciate your feedback regarding our incredible staff! We look forward to welcoming you back for another fantastic stay. Thank you for your visit, your time, and your preference.

8/10 Good

Orlando J Riega

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Brenda García | Social Media Manager on 8 Apr 2024
Dear Orlando,Thanks for choosing Hyatt Zilara Riviera Maya as your host, we hope to see you soon and create more memories together! Please, let us know any further inquiry you may have, we remain at your service!

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time. The staff was wonderful! My pool area is great but many fountains weren’t working and the pool seemed overly dirty most days.
Stayed 5 nights in Mar 2024
Response from Brenda García | Social Media Manager on 5 Apr 2024
Dear Wendy,Thanks for your notes and for choosing Hyatt Zilara Riviera Maya as your host, your comments mean the world to us, please, be secure that we share your notes with our supervisors about the fountains that weren't working, we hope to see you soon to create more memories together!

10/10 Excellent

Kenyatta

Stayed 3 nights in Mar 2024
Response from Brenda García | Social Media Manager on 26 Apr 2024
Dear Kenyatta,Thanks for choosing Hyatt Zilara Riviera Maya as your host, we hope to see you soon!

10/10 Excellent

Jordyn Marina Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food here was incredible! Especially the sushi!
Stayed 5 nights in Mar 2024
Response from Gladys / E-concierge on 3 Apr 2024
Dear Jordyn Marina, Thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you have enjoyed our sushi restaurant and had a pleasant stay with us. We hope to welcome you back soon and create more unforgettable memories!

8/10 Good

Per

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and property. Only drawback was the lack of water pressure, at times there was no water at all for the shower.
Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on 2 Apr 2024
Dear Per,Thank you you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay and you have enjoyed the services.We have shared the key points you highlighted with our management to improve our service. We hope you will allow us a second chance to deliver the experience you deserve, in the future!

8/10 Good

America Manzanares

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y atención
Stayed 3 nights in Mar 2024
Response from Gladys / E-concierge on 2 Apr 2024
Estimada America Manzanares,Muchas gracias por haber elegido nuestro resort para disfrutar de sus vacaciones. Estamos más que felices de escuchar que disfruto al maximo de nuestro servicio. Esperamos recibirlos pronto y seguir creando recuerdos inolvidables.

10/10 Excellent

Sierra Alanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! Would definitely go back. Upon arrival, the service was great and the staff super attentive. We were offered a free room upgrade for travelling as Expedia guests and treated to a special romantic dinner as well. It’s a small resort which makes it feel much more intimate. The resort has one big pool but we stayed on the beach the whole trip because of how beautiful it was. We didn’t eat much at the buffet but the restaurants were phenomenal! If you’re looking for a relaxing getaway and great service, stay here!
Stayed 4 nights in Mar 2024
Response from Gladys / E-concierge on 1 Apr 2024
Dear Sierra Alanna, We would like to thank you for choosing Hyatt Zilara Riviera Maya as your host. We are delighted to hear you had a pleasant stay with us. We look forward to exceeding your expectations once again on your next visit. Sincerely,