Search Hotels in Pilgrims Hatch, Brentwood

"Location was fantastic.. Would definitely stay they again.."

"The staff were excellent and the room was very clean with good amenities. The hotel itself is a good 20 to 25 minute walk from the closest tube and the directions a little confusing. In retrospect would recommend taking a taxi from the tube to the hotel and back again. There are a number of restaurants in the vicinity but a bit of a walk to find fine dining."

"Well - here's the good, the bad and the ugly. We first arrived jet lagged as all get out and were greeted nicely by the front staff. Check in was easy. We paid extra for a tower view hotel and upon entering our room, the view was magnificent. That was quickly shrouded but the stifling heat in the room! It was stagnant and so very warm. I searched around the room for a thermostat and located it but it wouldn't turn on. I called down to the front desk and was informed that they do NOT have air con - why have a thermostat? At this point we started to look around and saw various signs that the hotel needs some upgrades. On the bathroom, what was a towel heater rack no longer worked. The front of the bathtub had a painted wood panel over it and was chipping away leaving large areas of open wood with splinters. The tile was pitted and needed extra love. Lastly, the big one: we had do not disturb lit the entire time we were there as we prefer no service an no one in rooms while we are out sightseeing. On day two, we arrived back to our room and noticed the bed had been made and freshened up. However, the bathroom look like it had been left in a hurry. The trashing was in the middle of the of the room. The floor mat and used towels that were hanging in the bathroom were removed but no new ones were left. I complained to the front desk @ which promised to respond and I haven't heard back regarding why they entered without notice."

"The room was clean and cleaned daily."

"Lovely hotel, great location. Only negative, no tea making facilities in the room."

"quiet, spotless, great staff, great neighbourhood. "

"Very comfortable, great location and very helpful staff."

"Great area to stay!"

"Comfortable overnight stay before an early morning flight. Granted accessible room as requested. Prompt check in and out. The only let down was the lack of gluten free options on the menu in the restaurant for our evening meal. It took 3 staff for me to explain my dietary needs for coeliac disease before finally being offered an adapted chicken dinner."