2/10 Terrible
Bhavik
6 May 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away from this property. We drove 8hr LA to Tempe on Friday. As soon as we arrived (midnight )to this hotel, there were 2 ladies fighting right at the entrance. Security person called the cop.
We checked in to our room and it was hot. Thought may be it was hot in daytime so the room is hot. Cranked up the AC and waited 20min and still the thermostat showed 85degree for room temperature. Called the front desk and they said they cannot do much till morning 6am,no portable ac , no room available. I did mention we have a year old son with us still no sympathy and no sorry.
Luckily we booked through expedia. Called the customer care and they were able to find another property for us.
It was 3 am in morning by that time. Went to front desk to drop the keys. Still this person didn’t had any sympathy for the situation and no sorry as well. Poor customer service.
Btw remember the fight??? By this time there were 3 cop cars.
Good that we moved out from here. I would not recommend anyone to stay here , specially when traveling with kids. Night can get sketchy.
Bhavik
Stayed 2 nights in May 2024