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Reviews of Howard Johnson by Wyndham Phoenix Airport/Downtown Area

2 out of 5
Howard Johnson by Wyndham Phoenix Airport/Downtown Area
4120 E Van Buren Street, Phoenix, AZ

Reviews

4.4
Rating 10 - Excellent. 67 out of 1000 reviews" "
Rating 8 - Good. 122 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 216 out of 1000 reviews" "
Rating 2 - Terrible. 424 out of 1000 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jenice, Benson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Mario

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was closed down terrible area very unsafe for my wife.
Stayed 1 night in Jul 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great place

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Jun 2023

8/10 Good

Kelli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Nice place, maybe need to get new beds, my back was killing me after shelling there, but otherwise it was great!
Stayed 2 nights in Jun 2023

8/10 Good

Mark

Stayed 2 nights in Jun 2023

8/10 Good

Damian

Stayed 1 night in Jun 2023

10/10 Excellent

Shannon

Stayed 1 night in May 2023

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Vera

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

David

Stayed 1 night in Apr 2023

2/10 Terrible

Cinthia Rosaura

Travelled with partner
Disliked: Amenities, property conditions & facilities
the cleaning is terrible, they were also fixing the parking lot and we couldn't find a place to park, they didn't clean the room
Stayed 2 nights in Apr 2023

2/10 Terrible

Scott

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I saw homeless people walking around the property. Bad part of town. The day I was there, they were in the middle of repaving the lot. No -parking. The front desk person was very accommodating and gave me a full refund. This is not a safe place to be or park your car...
Stayed 1 night in Mar 2023

8/10 Good

Thomas

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting property! DO NOT STAY HERE>
This property is disgusting. The room smelled terribly of smoke and cigarettes. It is a run down, dirty and smelly place. Linens are cheap and stained. Walls are paper thin and you can hear everything through them between rooms.
Stayed 1 night in Mar 2023

2/10 Terrible

Mark

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
$176 a night. It’s a motel. The rooms are disgusting. Beds are cheap and plastic and you can’t sleep. Bathrooms are gross. Broken tiles Witt mildew. Broken outlets. No enough towels. Asking for more towels got a “Maybe” from the clerk. They close the lobby at night. So if you check in late, you have to do so while standing outside, alone, 5 feet from the street in a dangerous neighborhood. The walls are paper thin. You can hear entire conversations of your neighbors at regular speaking volume. The parking lot is busted. There is literally nothing redeeming about this dump. And for all this, tbh charge about $200 a night.
Stayed 1 night in Mar 2023

6/10 Okay

mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2023

2/10 Terrible

Fatima

Disliked: Cleanliness, staff & service, property conditions & facilities
We had a confirmation number. We called from the airport to say the flight was late and we were on our way. They said as long as we got there before the night audit, it would be fine. We got there around 1:30am. Kevin the man on the desk said he had no rooms and had given our room away! He also did NOTHING to help us and cancelled our reservation in front of us. Expedia sucked. Howard Johnson sucked. Wyndham properties who were also contacted for assistance sucked. Overall worst experience ever. Never in all years of travelling has a hotel given away a room when it was reserved and confirmed.
Stayed 1 night in Mar 2023

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

4/10 Poor

Gregory

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
dump, seen better days
Stayed 1 night in Mar 2023

2/10 Terrible

Alejandro

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Looks like the property is more of a trap house, everything looks dirty, the water gets clogged up, toilets have stains all over, mold in the rooms.
Stayed 1 night in Mar 2023

2/10 Terrible

Kyna

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty!!
Have to request clean towels and linens since they only clean every 3 days! Some sort of bugs in one of the beds. Room stunk
Stayed 1 night in Mar 2023

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in they gave us keys for a room that hadn’t been cleaned yet. So they took us to a different room and that room was on the 2nd floor and in multiple spots on the floor it felt like we were going to fall through. The safety lock on the door didn’t work either. Will never stay here again
Stayed 1 night in Mar 2023

2/10 Terrible

Rosa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
221-222-223 bathrooms were all dirty, could not tell if sheets in all 3 of our rooms were clean. broken soap dish and tubs would not drain. shower heads are clogged so only part of the jets worked (needless to say we ended up going to truck stop to shower) had keys programed to one of our rooms (223) re done 7 times. night audit said only boss can change batteries that's why they did not work. we traveled 9 hrs to attend the world baseball series and could not find another hotel within a 2.5 hrs radius of phoenix (only 1 night stay). we would of been better sleeping in our car in an alley than in this place. we had to use our traveling blankets to lay down on the beds (checked for bed bugs and found none. THAT WAS THE ONLY GOOD THING ABOUT THIS PLACE. Pool was advertised as open, and it had a chain around gate. i have tried multiple times to call property management to get a refund and oddly enough manger is never in. the outside trash container on the right side of property has a family of mice living inside. they gave me a good scare.
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Scary Bathroom
The hotel air conditioner in the room did not work. The bathroom was scary. The shower curtain looks like someone stepped all over it with muddy shoes. The floor tiles were lifting and the shower head had mold or something all over it. I was afraid to turn it on.
Stayed 1 night in Mar 2023

2/10 Terrible

Minesh

Stayed 1 night in Mar 2023

10/10 Excellent

RICHARD

Disliked: Cleanliness, amenities, property conditions & facilities
Room was never cleaned! Even after I made a verbal request on day three of both the front counter and cleaning staff on my floor. No clean sheets No clean towls
Stayed 6 nights in Feb 2023

2/10 Terrible

victor

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Gregory

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I grew up in Florida & had fond memories of stopping at Howard Johnson hotel’s & restaurants. To have the name Howard Johnson (& Wyndham) on this awful place is a travesty. For Orbitz to even represent it is sad. The most awful place I’ve ever stayed. We got stuck in Phoenix as our flight couldn’t land in Albuquerque which was our destination. Was relying on Orbitz & a long ago memory of H.J. Both failed us.
Stayed 1 night in Feb 2023

2/10 Terrible

Brittney

Business traveller
Disliked: Amenities, property conditions & facilities
Bugs. Dirty linen
Stayed 1 night in Feb 2023

6/10 Okay

Lawrence

Disliked: Cleanliness
Stayed 1 night in Feb 2023

6/10 Okay

RACHEL, Clarksville

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was clean and fairly comfortable. The gentleman at check-in was nice enough. The rest of the room was disgusting. The cleaner smell was so strong when we walked in, with both instantly got headaches. The floor was sticky. We propped open the door and mopped with a wet towel to it wouldn’t smell so strong. The towel turned black! Baseboards look like they had never been cleaned. The shampoo/soap is clearly topped off instead of replaced since the labels were completely gone or peeling off. Most of the outlets didn’t work, including the the blow dryer was hooked up to in the bathroom. Channels on the TV wouldn’t change. Room in general disrepair. Walls are paper-thin and I’m pretty sure people were making drug deals outside all night. We could hear everything all around us as if there were no walls at all. Never staying here again.
Stayed 1 night in Nov 2022

2/10 Terrible

felix J

Stayed 1 night in Apr 2022
Response from Kevin on 1 May 2022
Sorry for inconvenience caused to you, please reach out to exactly what went wrong with your stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I felt unsecure the minute my family and I arrived to this place, there were suspicious people in the parking lot, one of them passing out in a bench, and the room OMG it was dirty.
Stayed 1 night in Apr 2022
Response from Kevin on 30 Apr 2022
Sorry for the inconvenience caused to you, we will take serious action against this as soon as possible.

2/10 Terrible

Charlotte

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Website said free Shuttle Service, no Service. Sheets on bed Were not changed and filthy. Lock on door did not work properly. Condition of property Unacceptable.
Stayed 1 night in Apr 2022
Response from Kevin on 17 Apr 2022
Sorry for the inconvenience caused to you. We have stopped shuttle services due certain uncircumstances.

8/10 Good

Christina

Stayed 1 night in Apr 2022
Response from Kevin on 1 May 2022
Sorry for inconvenience caused to you, please reach out to exactly what went wrong with your stay.

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Howard Johnson airport the worst stay in America
This hotel is one of the dirtiest uncomfortable hotel ever you shouldn’t promote it was the worst
Stayed 1 night in Apr 2022
Response from Kevin on 1 May 2022
Sorry for inconvenience caused to you Please reach out to us as exactly what went wrong with your stay.

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay as FAR AWAY AS U CAN BED BUGS
We didn’t even end up staying at this run down hooker hotel my wife and I along with my 4 year girl arrived at the location rite away I could tell it was gunna be something that would cause us not to want to stay the place had people hanging around looking like they where up to no good when we first opened the door the first thing I noticed is the light switch didn’t work I tried another light it had no bulb and was broken hanging down pictures where taken then we realized that the bed was not only sloppy made but there where 3 small food stains that where fresh not washed I guess and the pillow case had dirt marks on it the bathroom had hair in the tub and there was a piece of wood as a divider in the room that was not properly installed because it was coming off the wall and so we went to tell the guy at the office he gave me another room and this next room was even worse we walked up the the new room and the door was already opened it to had no light working from the switch when u first walk in the curtain had a big slice in them and the bed we lifted the sheets had a huge yello pee stain on them and there was a exposed electrical wire hanging out the wall to top it off and this next this made us all run from the room there was a huge bed bug that had jumped on to my hand as I was standing by the tv with my hand on the dresser I was able to tell right away it was infact a bed bug I’ve seen them before I took off and thanked the guy at the desk who was very nice and we left
Stayed 1 night in Apr 2022
Response from Kevin on 30 Apr 2022
Sorry for the inconvenience caused to you. We have addressed the issues and we look forward to hosting you again in future.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump! Don’t book
Went to check in and had a gentleman behind me in line tell me to check room because his was dirty, went ahead and checked in, found my room had front window wide open, looked as though somebody had been staying in room. Light switch in room wouldn’t work, room was dirty and toilet was running when I did my room inspection. Went ahead and returned keys and asked for refund which I haven’t received, and I left hotel.
Stayed 1 night in Apr 2022
Response from Kevin on 10 Apr 2022
Sorry for the inconvenience caused to you. We are currently investigating the issue and we will addressing it as soon as possible.

8/10 Good

Xenia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It need better work on the rooms.
Stayed 1 night in Apr 2022
Response from Kevin on 9 Apr 2022
We will address this as soon as we can.

2/10 Terrible

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the dirtiest nastiest place ive ever seen. Id sleep on the ground b4 using this place!! Took forever to check in, gave us wrong room number, curtains were shredded, head of bed was 6 inches lower than foot of bed, bathroom had hair all over and i paid for a non smoking room but the room i got was so smelly felt like i was living in an ashtray! DISGUSTING
Stayed 1 night in Apr 2022
Response from Kevin on 9 Apr 2022
Sorry for the inconvenience caused to you. We are currently investigating the issues which you have mentioned over here, and we assure you that we will be addressing them as soon as possible.

6/10 Okay

Kevin

Travelled with group
internet was not good
Stayed 1 night in Apr 2022
Response from Kevin on 9 Apr 2022
Sorry for the inconvenience caused to you.

4/10 Poor

Katrina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Upon arriving the check in process was quick. The room appeared OK. The bathroom ceiling was full of dust bunnies and the sink faucet was not attached. The air conditioner did not function properly and when it ran for the brief time that it pushed out cold air it sounded like an air compressor. It would run for about 1 1/2 minutes and then shut off and blow out warm air. The towels were very stained and may or may not have still been dirty. You could see light come in underneath the entry door of the room. It smelled like the room had been smoked in for years. There were people banging on the doors to the rooms around us very late into the evening. It looked as if some of the guests were permanent and not just there for a short visit. Overall I was not impressed and would not recommend staying here.
Stayed 1 night in Apr 2022
Response from Kevin on 10 Apr 2022
Sorry for the inconvenience caused to you. We are currently investigating the issue and we will addressing it as soon as possible.

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The decoration definitely makes the room look nicer but The facility is needing an upgrade and some fixing
Stayed 1 night in Apr 2022
Response from Kevin on 10 Apr 2022
Thank you so much for positive response Rodolfo, yes we will be addressing that as soon as we can

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing. Hotel more like a motel, dirty room had a bad smell. AC did not work smelled like burnt hair, toilet didn’t flush.
Stayed 3 nights in Apr 2022
Response from Kevin on 10 Apr 2022
Sorry for the inconvenience caused to you. We are currently investigating the issue and we will addressing it as soon as possible.

2/10 Terrible

MICHELLE L

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

2/10 Terrible

Tahlea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run and never look back !
The hotel Room was smoked out, lamp Shades hanging by a thread, pull out couch looked disgusting, stragglers and strays across the street fighting and screaming lol I have to laugh to keep from crying. This is not a place you want to Spend 1 night, let alone a few days with your family. 10/10 DO NOT recommend. Don’t walk, RUN!!!!
Stayed 1 night in Mar 2022
Response from Kevin on 10 Apr 2022
Sorry for the inconvenience caused to you. We are currently investigating the issue and we will addressing it as soon as possible.

4/10 Poor

Marc

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down facility. Had to wait for someone for a while to check in.
Stayed 1 night in Mar 2022
Response from Kevin on 10 Apr 2022
Sorry for the inconvenience caused to you. We are currently investigating the issue and we will addressing it as soon as possible.

2/10 Terrible

Sara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and unsafe place, completely different from pictures advertised. Room was falling apart. AC missing keys with cables exposed. Electrical outlets falling apart. Bathroom was not clean and who knows for how long, stains and hairs everywhere. Lining stained and smelly. Unfriendly staff, unable to communicate with costumers. Paid $250 for a night a could not stay there for 5 minutes.
Stayed 1 night in Mar 2022
Response from Kevin on 29 May 2022
Sorry for the inconvenience caused to you. We have addressed the issues and we look forward to hosting you again in future.