Search Hotels Near Penlan Leisure Centre, Swansea

"Very good customer service"

"I stayed on 2 May Parking is available at a reduced rate of 5£ day hotel has a great location on beach and walking distance of shops and restaurants etc etc Hotel check in was easy and pleasant with information needed Room had a slight musk smell as windows cannot be opened and only air is a air con and heater ,not great Beds we’re comfortable and bedding clean 👍 View from window of marina tea coffee available and a fridge , When we got to room tv wasn’t working ( maybe run a check before making room available) this was dealt with in good time and replaced Hotel is a little tried , Enjoyed stay Great location "

"Nice staff, time for a rehab of the rooms"

"I have stayed at a few of these hotels for work as I travel around quite regularly. There seems to be a reoccurring theme that the bathrooms have a really horrible drain smell. I would have mentioned this to staff but I dropped my bags off to the room went for dinner come back and it was already around 8:30- 9:00. The second theme is the service in the bar is inconsistent - my drink came quickly and my main came around 20 mins after this .. I had ordered pizza. Also bare in mind I’m a solo diner - my dessert took an additional 50 mins. This isn’t the first time I have experienced this in a village hotel - I did eventually ask the staff when my dessert was coming and it came quite swiftly. The menu also seems quite pricey for the quality of food. Bedroom window was broken and wouldn’t shut properly same again didn’t realise until later in the evening - again didn’t mention this to staff due to the time of evening. Lastly on another slight negative note the rooms are not sound proof in the slightest -especially the noise to the corridor. Positives - the hotels feels safe for a solo travelers - the rooms are visually clean - bed and pillows are comfy - easy check in and check out - modern interior - large size room I have never paid over £100 to stay at one of the village hotels - generally comfortable stay and maybe the negatives are to be expected for the price "

"The staff really make this hotel — they’re fantastic! Always attentive, checking that everything is okay and asking if you need anything. The hotel is currently undergoing some improvements, but that didn’t spoil our stay at all. Our room was fantastic, everything was very clean, and we’ll definitely be back. The breakfast was really nice and tasty I would recommend the Welsh Breakfast "

"This is no better than a travellodge. Very smelly along corridors and in need of modernising. Staff good. Food way overpriced ."

"Pleasant, airy room with good heating and light. Lovely reception and service from Amelia. Quiet area, with local shops and eateries, and ample parking. Will stay again. "

"Hotel.com act like a scam. I didn't know that the Ty Nant hotel was only for students. After contacting Hotels.com several times, it was impossible to get the deposit back. Therefore, Hotels.com has miscommunication with Ty Nant hotel and I been lie about the refund. Keep up the good work Hotels.com Anyway, it doesn't matter what's my opinions. But definitely it will have a impact on people when they're read my review on Trustpilot. "

"I had a terrible experience with my hotel booking yesterday. I made the reservation in the morning and informed the owner, John, that we would arrive late, after 9:00 PM. She told me there would be a £60 late check-in charge, which I agreed to. At 9:00 PM, she messaged me, and I explained that due to traffic and an accident, we would be delayed by about an hour. She responded rudely, telling me to call when I arrived, and I agreed. Before reaching the property, I messaged her at 10:55 PM to confirm our arrival time, and although she read the message, she did not reply. When we arrived at 10:55 PM, I called her, but she had blocked my number. I tried again from another phone, but after several attempts, she also blocked that number. (I have all proof in my phone). Your team was also called her but she did not answer your team call in the night approximately at 11:15 PM time and morning time at 6:25 AM. As a result, I was left stranded with my family after a five-hour drive, despite having paid for the reservation and accepted all her terms. This behavior was extremely unprofessional and unacceptable. I want my all money back which I paid her."