Where do I begin?
We arrived day one and it was already an unfriendly welcome. We arrived early and dropped the bags ( not one member of staff helped with lifting the bags onto a high shelf)
When we got to the rooms, they were tiny. One pillow, one toilet roll, one tiny towel. The bare minimum. Not even a bottle of water. The rooms are advertised as being air conditioned, this is incorrect. Staff members informed us that they only have air conditioning in the summer months (June, July and August) and said to open a window, didn’t even offer a bottle of water. Our rooms were on the first and second floor and easy to access so it was incredibly unsafe to leave the windows open. It took 5 nights to finally get some water and a fan for the rooms.
Toilet roll was not replaced daily and one room was not cleaned one of the days. Every time we requested a manager we were told they would be back the next week.
Staff members were not helpful one bit with the exception of Sana who was in training. She is truly too good for the place and even went up to clean the room because there was no cleaning staff in. This was at 8pm.I will always give praise when it is due and she is brilliant!
The last night one of the toilets in the rooms started to leak, when we rand reception (which we had to guess which number because their was no information on how to), a staff member came up to inspect and told us to leave it because it was our last day
A disgrace of a hotel. Do not book