Airport Hotels, Paradise Island (PID)

"The breakfast was the same all days, whole week."

"Very convenient location close to everything, amenities are expensive which is expected, very clean and recently renovated so thats a bonus, unlimited access to waterpark, would really recommend staying at Royal!"

"We stayed at the Reef with a 10 and 13 year old boy. We loved having the full kitchen! The Reef was a bit of a walk to all the water slides and fun activities but it was a beautiful walk and it felt less crowded and more relaxing! The Reef beach was clam and the water was less choppy for my kids. The beach chairs were always available being that that are reserved for the Reef and Cove hotel guests only. The shuttle was a hit in the evening when the kids were too tired to walk. Overall it was an amazing vacation. We are already planning our next trip to Atlantis."

"Atlantis is such a magical resort. Would definitely return. "

"The room was clean and well maintained, and housekeeping did a good job throughout our stay. The staff were friendly and helpful, which made the experience more pleasant. Breakfast offered a good variety of options, and everything we tried felt fresh and regularly replenished. The outdoor pool area was nice and had plenty of seating, but I personally didn’t use the pool much because the water felt too warm for my preference. The poolside seating itself was comfortable, although some loungers showed signs of wear. Overall, the hotel provides a comfortable stay with good service, but there are small areas that could be improved."

"We have always loved staying at the Cove and have been coming here since it first opened. First, the Cove pool is closed (relocated to a previously vacant pool area) until December. We were not informed of this prior to booking.At check-in at the hotel we were still not informed about the pool closure, nor that work was being done on the Cove rooms Monday through Saturday 8am-6pm. They also did not inform us that both poolside restaurants at the Reef and the Cove were also closed. Not only did we have to find this all out on our own, once we did find out and contacted the front desk staff, they offered no compensation in room upgrade, decreased pricing, or any type of “perk” to correct the situation for disgruntled frequently returning guests. Additionally, once at the “relocated pool” location, the nearest woman’s restroom was a 10 minute walk away to the children’s pool. These restrooms were always out of toilet paper, showed no sign of maintenance, and many of the stall doors didn’t even lock. For those traveling with young children, the absence of door locks on bathroom stalls would alarm me. The Cove remodeling could have gone much better if it had been better-planned, and guests were alerted with some good PR prior to the remodel. Upgrades, discounts, and offering perks (free water and soda to start would have been nice), and a lot better customer service, would have gone a long way!!"

"This was an enjoyable stay but the property fell short on a few things. First, the food was lack luster. Nothing I had was something to write home about. Eating at the restaurants was nearly impossible, we mainly had to eat at the buffet most of the time. Late night food offerings were disappointing. How is there no 24 hour room service? Upon checkout, our wristbands were cut so we were not allowed to do anything except sit in the lobby for an hour while we waited for our transport back to the airport. When asked for a 12 PM checkout no one got back to us (or anyone traveling with our party). A shuttle was offered daily to Atlantis if you wanted to go gambling or see the resort. However it only runs at 8 PM and 11 PM so if you want to go at any other time you have to figure it out yourself. It would have been nice to offer transportation to the Straw Market or other points of interest for guests. They have the vehicles. There needs to be a swim up bar or easier ways to get to the bar. Only two steps in and out for such a big pool was ridiculous. The pros? Very clean rooms, very nice staff some of the best customer service I’ve ever had, HEAVY pours at the bars, private beach on the channel and large pool. Nightly entertainment was a lot of fun! Overall, good stay but resort needs some experience improvements."

"Overall we had a nice stay. Spacious room with large bathroom. Had signed up for an ocean view king with a balcony … which we had. But you had to be standing to see the water from both due to high windows in the bedroom and a wall around the deck. Oftentimes long waits at the front desk and mixed messages depending on who you spoke with. Our daughter, son-in-law, and 5 and 7 year olds visited the hotel from their cruise ship one day, which happened to a coincidence. A day ahead I asked the front desk what the charge would be, as we knew the hotel charges for non-registered guests to use their beach and pool. We were told that there would not be a charge for us because we were staying at the property and guest passes would be issued for them. The morning before their arrival, I went to the front desk to pick up these passes and was told by the associate on duty that this was an error and that I would be charged. I was then directed to the woman at the gift shop who would take care of these passes. She indicated that children under 12 years old would be free. She then proceeded to take me and three other people out to a small office by the beach to have the person there handle the billing for the passes. I understood, of course, that the hotel must control use of their beach facilities due to the number of cruise ships arriving daily at the nearby docks. I ended up paying for two adults and two children. A disappointing mess for certain. Food and service very good overall."

"The service was sub par at best. We received a packet with a map of the resort, restaurant/bar hours, and events for each day. On 2 different days, the bar on the 4th floor at thE pool was closed when they should have been open. The bar on the first floor outside was also closed one day when it was supposed to be opened. The Feeding Frenzy at the pool was closed one afternoon when it was supposed to be open. My husband and I went to have dinner at Wasabi Joe's restaurant inside the resort and they were closed, even though they were supposed to be open. One morning for breakfast the toaster oven was broken so we couldn't get a hot breakfast. We were told to go to the hotel next door to get breakfast. Every time we asked about bar and restaurant hours at the front desk, we got handed another brochure of the resort and were told to refer to that for hours. I told them I was using all 3 of the brochures I was given for hours listed, yet things were constantly closed. They couldn't give an answer. The pool was out of towels. I asked 3 different people working the resort if they could restock. No luck! We ended bringing out room towels. The pool was supposed to do a 1 hr. spin wheel getting towels. The girl packed up and left 32 minutes in to this. we watched through the elevator window as we were heading down. Several times we were told the bars and restaurants were out of food and or drinks we wanted. Shower hot water was an issue. Waste of money for thousands spent! Never again!"