The building is a gorgeous heritage hotel located in a great historic area of Panjim. However, the hotel did not live up to its website's promises. When we first arrived, we asked about the "local experiences" listed on their website: "private car rental with driver, walking and bike tours," etc. The man on staff -- who, nevertheless, was very nice! -- didn't seem to know what we were talking about. Later we asked about renting a scooter, and we were told just to go down the street. I also emailed to ask about the best way to get to Old Goa, but no one ever responded. There was no shampoo in our room, and the sheet barely covered the bed. Also, our room refrigerator didn't work, and we couldn't find anyone to help us, so we just gave up on using it. The website also lists daily housekeeping, a mini bar, and daily newspaper delivery, none of which was available. I have never complained about a hotel -- I'm generally easy to please. But I object to the misrepresentation of their services on the hotel's website (http://www.mateusgoa.com). There was only one person there (the manager) who spoke English, but he was rarely there. Fortunately, though, he was around to help us schedule a taxi back to the airport. The breakfast did not look impressive, so we went out for our breakfast for filter coffee and local breakfast food. I should say, though, that everyone was super nice and friendly. But I was unhappy that they misrepresented the services so dramatically.
