6/10 Okay
Liam
Travelled with partner
27 Dec 2022
Liked: Cleanliness
Disliked: Staff & service
The room was large and had more space than expected. It was clean also.
However, there was a kitchen with no cutlery or plates. The restaurant was okay but empty throughout. The bar wasn't open. There were no sunbeds around the pool.
There were advertised sunbeds on the beach but these didnt exist. The nearby beach is essentially a private beach for the guests in the neighbouring 5 star hotels. This means you cant use any pf the facilities on the beach (cafe, bar, sunlounger) unless you are a guest from one of those hotels. There are security guards who escort you off the property even when enquiring if the restaurant/bars are open to non-guests.
The nearest shops and restaurants are 30 minute walk up out of the valley and into Dona Paula so it is not ideal unless you have your own transport.
The reception staff, when asked if they could book us a taxi, simply gave us the mobile number for a taxi company and refused to assist in arranging. The same goes for laundry. We enquired about the laundry, were given a mobile number of someone who no longer works in laundry and when we explained this was now the case they shrugged their shoulders as if that was the solution.
Overall not a great hotel. It is not 4 star, probably 3 at best.
