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"The hotel staffs were helpful and polite. The check-in and check-out were quick and hassle-free. The lobby was nice and pleasant. The toilet at the lobby was very clean. The hotel location was good, near to Odori station, just opposite Sapporo Tower, near to Odori Park. There was a lot of shopping, including the underground area connecting Odori station to Sapporo station. The room was clean and comfortable. The bed and pillow were comfortable. Kettle, cups, tea and coffee were available. The toilet was clean and the basic amenities were provided."

"We had a great time staying in Cross Hotel Sapporo, very comfortable stay. Excellent Customer Service., we will choose this hotel again, when we visit Sapporo next time."

"Good, over 2 nights that the staff give us upgrades. "

"Very nice hotel with a great location!"

"Hotel location was excellent, right at the Exit door from train station. Susukino area have plenty of good foods. Room is clean and facilities is great. The only area for improvement is breakfast. Food selection is the same everyday, one young staff cooking at Chef Kitchen area is not friendly, very strict and he make his own rules, wagyu beef rice bowl should serve with 3 beef slice but this Young chef only serve 1 slice. Please change the food selection everyday, completely plain if foods is the same everyday "

"Very good stay"

"Men’s spa’s clothes change room was little bit stinky but totally good."

"Great room, incredible breakfast buffet, excellent staff and location. Rate this a 6 star!"

"Functional room set-up, nice onsen, and a great breakfast buffet. The only thing they're missing is a luggage stand."