Unfortunately we found this hotel not being on a safe place, they had a homeless shelter across the street and in the evening from the lobby you could see them doing drugs and acting up, very sad picture for a foreign visitor. The noise coming from the other rooms or the outside was annoying and it was hard to sleep at night. The shower was so small and messy, there was water all over when you used it. Not enough towels to dry the floor after taking a shower or at least a rug ! No A/C in the room it was warm at night this you had to open the windows and the noise was loud. The staff was not friendly at all, not a warm welcoming no explanations of anything but just the breakfast schedule. Only the man that spoke Portuguese during the breakfast time he was really nice. The lobby are was kind of dirty with a trash can that was always full of trash.
I’m not the one to always complain but this time I have to, I graduated in Tourism from Costa Rica long time and the standards for service are very demanding in my country. This should be for every country. You want to invite your tourist to come back to visit your town and stay at your hotel again and again not only for the accommodations but also for the hospitality of your staff. I liked Oslo but I think next visit I will look for a safer and a more friendly place.
One good thing I have to mention is that the breakfast was really good we really enjoyed it!