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I wasn't sure about booking this hotel, as I'd never heard of it. However it was amazing. It is small but that actually adds to the experience. We usually prefer larger hotels but this was truly 5*. It really feels like a special place. The staff all get the balance of attentive & friendly right. If we needed anything they seemed to arrive at just the right time. But they were never hanging around us. We stayed in the conservatory suite, well worth pushing the boat out for this, as the...

What a wonderful hotel! The staff were great and they are on hand to help you with whatever you need. Stefi our personal executive was amazing! When you scan the QR code in the room you can pick your method of how you communicate with the team and for me this was WhatsApp. It was great. The team were responsive and answered every query I had. The wellness floors are also lovely. During our stay we used the gym and also went to the spa. The rooftop bar has nice views of the city. The in room...

We love this hotel. Hidden away and easy access to everywhere. We walked to West End for shows. Tower of London for sights and Spitalfields for dining. Hotel was immaculate as ever. Staff super friendly. What’s not to like.

This hotel is superb , the staff were excellent form arrival to departure and there was nothing they wouldn’t do.

Everything was perfect. Clean and nicely decorated hotel with good quality amenities, toiletries and in room facilities. Food was lovely and there was a good pool and gym. They put some nice treats in the room for my birthday. The service was outstanding and made the stay special.

Although I have stayed at 5 star hotels on several occasions, I was amazed by the standard of service of this hotel. All the hotel staff were extremely polite and gave the true meaning to the word "valued" customer. From the first time I entered the hotel it was a different experience all together. Despite the good service at other 5 star hotels, I could always find a small detail missing. I am not picky, but when it comes to top service I know what to expect, and notice when something, as small...

Absolutely loved this hotel ❤️ from the moment we arrived until we left, the staff and service are exceptional as is the hotel and facilities. Couldn’t fault anything at all. The best hotel we’ve stayed in in London and I’ve tried many of the 5 star hotels here! The breakfast was epic! Honestly first class all round! We were given alcoholic welcome drinks on arrival In the beautiful new bar and showed around personally by the lovely Katerina. Will definitely be staying here again when we...

From the minute we stepped through the main entrance to the moment we reluctantly checked out our experience was one of sheer joy. The staff were so welcoming and professional . The hotel superbly appointed. The service impeccable. Firmdale know their business and give the client a memorable and thoroughly supreme experience.

Charming and original new property. With character. Just starting up so some staff need to have better training / skill. Knowledge of menus.

The epitome of the perfect hotel. Nothing we have stay with comes close to the perfection of this hotel.

Always enjoy the personal attention and comfort of this top class homely hotel with a proper lounge Only snag don't get a front facing room if you are easily disturbed and can avoid it as it can be very noisy on the street during night especially Tuesday night for bins emptying. I need window open as air con blows on head and I am a light sleeper so no sleep was had. Also shower of interconnected room was noisy and disturned me v early. Otherwise well located for Victoria and walking to...

We had a lovely room, and the staff were excellent. A very comfortable home from home with great Martinis.

First time staying at the OWO and I have to say it did not disappoint

Beautiful hotel. Very clean and opulent. The staff were all very friendly and attentive. Glass of champagne on arrival which was delicious and special pastries and fruit to celebrate our anniversary. The only downside was the discretionary service charge which seemed rather steep on checking out.

Valet and doorman greeted us with a smile and remembered our name each time we left and returned! Wait staff in the dining rooms were so friendly and very attentive. Beautifully decorated for Christmas!

Location was excellent and free car/taxi service from hotel if car and driver were around. Cost was high.

We stay at The Lanesborough regularly when visiting London. This was our second Christmas stay and we have already booked for 2024 because this hotel is wonderful. The staff are all incredible and make you feel so special.

The Connaught was a lovely experience, of a true London traditional hotel. Couldn't fault our stay. Facilities great incl pool spa area. Location perfect for new bond st /mayfair area

I have never stayed at this hotel before and I will 100% be returning. Super clean, fantastic finish and the bed sheets were so soft! Couldn’t fault a single thing. We stayed on a Saturday night (on floor 9) and you could hear a tiny bit of noise from local streets but did not disturb our sleep one bit. All staff were super friendly too. Fab location too. Thank you so much.

The location is truly amazing being right next door to the Brandenburg gate. We had heard that this was a superb hotel to stay in and it was.