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"We paid for an upgrade on arrival and wer epromised a room with a view, we arrived at our room on the 11th floor overlooking the bridge to find another party already inside. We went back to reception and were given a room on the 4th floor without a view, which we were told was for the time being, but as we had plans we couldn't hang around to move rooms that evening. We spoke to staff about this twice during our stay and were told they were leaving a note for management, and have emailed with no response. Hotel is in a good location and reasonable but very disappointed that we paid for an upgrade and that we have received no explanation or response. "

"Ideal for proximity to airport "

"there was a gum stain on the ground of our room, our room was quite hot (the ac did not work), and the room had run out of soap before we got there. however the staff were incredibly kind, and the general vibe was good. thank you!"

"We had a wonderful stay! There were good restaurants nearby and Vicinity in the airport was Excellent. The staff was very courteous and helpful. We look forward to staying at the Tower again!"

"Excellent hotel in central London. Unbeatable location. Easily accessible via the Tube from Heathrow."

"Very nice staff. Hotel had a gym, pool and sauna which was accessible as early as 7 am until late evening. "

"Good location "