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"The staff is friendly and helpful despite being very understaffed. The understaffing becomes a parent when the person running the front desk has to run and make a cappuccino or a drink for someone or make breakfast. My pet peeve about hotel rooms is typically around the design. In this cas le the rooms are sized fine In my opinion. The bathroom is large. So large that they could have actually put in a shelf or two or some sort of piece of furniture to put your toiletries on instead, I had to put them on the ground yuck. Then I go to brush my teeth and there’s no no glass. I love that the building has leed certification. Then they’re doing a terrible job at sustainability. I am very bothered by the amount of plastic used at breakfast alone. Plastic ware, food packaging, etc. And then the most worrisome thing in my opinion was Fox News playing 24x7 in the lobby. This alone would keep me from booking again."

"Great place! Would stay again!"

"Good"

"Oh, River Hotel, how do I hate you? Let me count the ways. It was very difficult to find the hotel. It's narrow and short squished between two buildings which are much bigger. The hotels directions are terrible. All I have to say is that it's right next to the Sofitel, and I would've found it immediately. Despite knowing the city well, I spent about an hour driving around looking for it.My car sat out front, engine running, in the valet area for up to 2 hours before *I* saw it and told them to park it. My first key didn't work so I had to traipse back downstairs to get a new one. After I entered my room and got myself organized I looked for the room service menu. I wanted a bite before I left for my event. No room service. Then I remembered the hotel had a lounge which served food. I went downstairs to the lounge, and what did I discover but a room with some comfy chairs a coffee machine and a refrigerator full of water. Period. After having complained, I will say that the rooms and bathrooms are quite clean, above average. So kudos to housekeeping! Also kudos to the young woman working the desk wearing a dark suit and pink glasses. She was tremendously helpful to me. Unfortunately, that car sitting out front ruined the staff score."

"Great location for our first time visiting Chicago. Nice room and friendly staff. The views amongst the other tall buildings was beautiful. I'd definitely stay here again."

"Hotel has a beautiful lobby but rooms are very outdated. Elevators are specially slow, may take you over 5-7 minutes just to get down to first floor."

"Great view"

"The suite had a 2 person tub with jets & was magnificent. Black out curtains, beautiful view with multiple windows/angles, comfortable bedding, the bathroom separated the livingroom from the bedroom. Every staff member was AMAZING & I greatly appreciated their diverse, beautiful, helpful personalities. They rent out umbrellas, location was perfect for us because we found everything we wanted out of this trip within a 20 min walk or an easy to navigate train ride. I highly suggest checking out nearby places like Macy's & City Hall, The Riverwalk, The Bean. Ramen-San was the best ramen I've ever had & the window seating is great for people watching. 10/10 would visit again"

"Front desk was incredible helpful and friendly. The location is incredible. The room was clean but the furniture and bed in my king room were well worn. Overall it was a great value for the location. "