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"The indoor pool was great. My 12 year old granddaughter spent hours playing in the pool. I really appreciated the airport shuttle and I had a fantastic driver! Room was clean and beds were comfortable. I would highly recommend the Sonesta Charlotte Lower South End to anyone in need of a place to stay in Charlotte. Price was fantastic as well!"

"The Grove Park Inn used to be a five star property. It’s a 3 at best today. We went to the GPI to celebrate my son’s birthday. Just to hit the high notes, the service from the staff was terrible. They obviously have very little training in hospitality. Absolutely no enthusiasm by the person in the Cafe, the Concierge, or the wait staff. Additionally, the Edison restaurant was a big disappointment. Our waiter rushed us through our dinner, even though there were very few guests in the restaurant. We ordered drinks and my son ordered a Sour Pineapple Cherry beer. The waiter brought out a completely different beer. We tracked him down to let him know and he informed us that they did not have beer he ordered. He scooped up the beer glass and can without a word. He did not offer another alternative. Secondly, the television in the restaurant was tuned to a very divisive and controversial political channel. I was shocked. The local restaurants in my hometown know better than this. Additionally, our room was dirty. The bathroom floor was sticky and we found a dead bug, M & Ms and and old cough drop on the floor around the beds. Our hotel room was only serviced once during our four day stay. The Spa was also dirty and extremely dated. There was an old comb, the lining of a women’s swimsuit, and most disgusting, someone blew their nose in the cold plunge tub and we had to find someone to remove it. So, no cold plunge for us. The “Spa” robes were horrible. Will not return. "

"Clean room and friendly staff!"

"The property was superb and the staff was always friendly and helpful "

"There are no phone in the room to call to front desk for services or questions. For the price, they offer no breakfast (food) at all. This place has high prices and you get nothing. "

"Room was nice and clean, but the outside hall had the carpet really dirty, food was OK but not much to pick."

"It was far too over priced, everything was booked and the lines were super long. The staff was nice and my room was clean but I had an awful time. I paid for the wolf pass but we only got to do 2 things. Partly it may have been due to lack of time but most of the time was waiting it line for something. "

"Door hard to open and keys didn’t work. "

"Convenient shuttle and parking"