All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Good afternoon,Thank you for your recent review. If you are willing I would like to learn more about what made your stay with us so unappealing. The review online does not have any information for us to make any changes or the opportunity to help in this instance. Please feel free to contact me at your convenience, or let me know if a time would work for me to contact you when you have some time available. Thank you for your time and I look forward to hearing from you.Jody Ferguson Guest Services ManagerHume Hotel and Spa
Very good renovation of a classic hotel. I was very disappointed that there was NO parking available for guests. Will not be staying again. PS My steak in your lounge was incredible. I will come back for that.
Grant
Stayed 1 night in Apr 2024
Response from Guest Services on 1 May 2024
Thank you for choosing the Hume Hotel and Spa, we completely understand the parking situation. Nelson is an old town and never has been known for parking. Rest assured there is a city parking facility right next door available.
Great old hotel, in a perfect location for exploring Nelson. They have done a great job of preserving/restoring the period feel while also providing modern amenities. One small complaint is that the fridge in our room (like many small fridges in hotels) was noisy.
Paul
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
Thank you for choosing the Hume Hotel and Spa, we look forward to your next visit to Nelson.
8/10 Good
Laura
Travelled with family, Travelled with family and small children
Response from Guest Services / Jody Ferguson on 25 Mar 2024
Thank you for choosing the Hume Hotel and Spa, we look forward to your next visit to Nelson. I will pass your comments on to the staff as well they would live to hear this! Have a great day!
Thank you for choosing the Hume Hotel and Spa, we look forward to your next visit! We appreciate your kind words and will pass this on to the appropriate departments for a job well done!
Loved everything about the Hume on our Girls Trip!!! Our Rapunzel suite had two stunning views, the front desk staff was supurb, and the gluten free food options were delicious! The neighborhood felt safe and welcoming to us ladies as well. Can't wait to come back!
Alicia
Stayed 1 night in Feb 2024
Response from Guest Services on 13 Feb 2024
Thank you for choosing the Hume Hotel and Spa, and the glowing review! We look forward to your next visit to Nelson.
8/10 Good
Howard
Travelled with family
5 Feb 2024
Liked: Cleanliness, staff & service, amenities
The history and the very nice woodwork were terrific and the food/service was amazing.
Howard
Stayed 3 nights in Feb 2024
Response from Guest Services on 6 Feb 2024
Thank you for choosing the Hume Hotel and Spa, we look forward to your next visit!
We needed to change our room to two separate rooms and the man at the front desk worked hard to do that. We were very pleased with the service, accommodations and food.
Heather J
Stayed 2 nights in Sep 2023
Response from Guest Services on 29 Oct 2023
Thank you for choosing the Hume Hotel and Spa, we are happy you enjoyed your stay. We look forward to your next visit to Nelson.
Great property for walking to all the downtown spots.
Bill
Stayed 1 night in Oct 2023
Response from Arya on 15 Oct 2023
Hi Bill,Thank you for the 5-star review!We are fortunate to be centrally located in the beautiful city of Nelson, hope to host you again in the near future.Arya PermanaGuest ServicesHume Hotel & Spa
Overall excellent. 1 Night noise from the pub was a bit load but ended at a decent time.
Scott
Stayed 3 nights in Oct 2023
Response from Arya on 16 Oct 2023
Hi Scott,Thank you for the review!We are aware that our Heritage Room is located directly above Mike's Place Pub hence we described it in the heading of the listing but we are happy that you had an excellent time staying with us.Hope to host you again in the near future!Arya PermanaGuest Services
Lovely hotel located right next to downtown, in walking distance of shopping and fantastic restaurants. Had to park in the city parkade as there was no on-site parking. Beautifully maintained hotel rooms. Very helpful and fantastic staff both at the front desk and spa. Will definitely stay here again.
Robin
Stayed 4 nights in Oct 2023
Response from Guest Services on 10 Oct 2023
Thank you for choosing the Hume Hotel and Spa, we look forward to your next visit!
8/10 Good
Emily
9 Oct 2023
Emily
Stayed 2 nights in Oct 2023
Response from Guest Services on 29 Oct 2023
Thank you for choosing the Hume Hotel and Spa, we look forward to your next visit to Nelson.